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Villa Agrippina, a Gran Melia Hotel. is looking for 2020 season a Front Office Agent to join front office team.

Essential Duties & Responsibilities:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform duties and projects as assigned including guest room tours, concierge services, special guests requests, etc.