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Hotel: INNSiDE by Melia Liverpool, UK

Position: Assistant Front of House Manager


Whatever story you choose, you are the star


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.


At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: Innside by Meliá is the brand for you.


Job Summary:

The Assistant Front Of House Manager is responsible for supporting the Front of House Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations to the agreed standards, ensuring complete guest satisfaction. The AFOH Manager will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The AFOH Manager will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department. They will take ownership of inducting and training new associates to the company standard with support from the departmental Training Buddy.


The Assistant Front Of House Manager is a key role that will ensure compliance with relevant policies and procedures, and be accountable for 121s and the development of the reception team. With the support of the Front of House Manager and Human Resources Manager, the AFOH Manager will assist with employee engagement, incentives, and practices such as appraisals, investigations, and performance management.



What are we looking for? The successful candidate will have:

  • Experience in a similar role
  • Strong leadership and excellent communication skills
  • Problem solving and complaint handling skills
  • Experience training and supporting a team
  • Flexibility and adaptability


What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.


We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.