Share this Job




"Whatever story you choose, you are the star" 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In a European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: Innside by Meliá is the brand for you. 


Job Summary: The Cluster Human Resources Advisor actively contributes to providing proactive, effective Human Resources solutions to Melia UK Hotels, contributing in all areas of Human Resources. You will be the first point of contact in all aspects of recruitment, and will support an effective on-boarding process which promotes the culture and values of Melia Hotels International. You will support the HR Team in providing an efficient HR administration service to Head of Departments and responding to HR queries of individual employees. 


What will I be doing? 


  • Providing information and guidance on Melia Hotels International policies, and responding to questions regarding the application of human resources policies and procedures to employees and managers. 
  • Assisting all employees with administration related Human Resources requests, i.e. issuing reference requests and bank letters, complete official forms and documentation on request, etc.
  • Issuing offer letters, contracts of employment and contractual changes letters, along with reviewing and processing other documents pertaining to new starters, leavers, benefits enrolment, and change of contractual terms and conditions, verifying for completeness, accuracy, and compliance with established policy and procedural requirements.
  • Manage personnel data in the established people management systems, including new starters, amendments and terminations.
  • Follow up with appropriate managers as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.
  • Providing general information and assistance on employee benefits, enrolment procedures and documentation, claims processing, and provider listings; to refer complex issues requiring interpretation to the Area HR Manager as appropriate.
  • To ensure compliance with the Asylum and Immigration Act.
  • To assist with administration of Exit Interviews, collating, analysing, and reporting on the data
  • To play an active role in planning, organising and managing staff recognition and social events, i.e. Melia Awards, Staff Parties, birthdays, service anniversaries, retirements, etc.
  • Office administration tasks including stationary orders, and personnel filing.
  • Support & provide effective and pro-active advice to line managers on all employee related issues, including disciplinary and grievance, performance management and sickness and absence management, in line with Company policies and procedures, current UK legislation and best practice.
  • Support and advise line managers and staff regarding requests for flexible working, maternity, paternity, parental, emergency family leave and compassionate leave, ensuring compliance with UK legislation and related Company policies and procedures.
  • To assist the Area HR Manager in the implementation of Human Resources policies, procedures and guidance notes as required.
  • On day to day basis, provide a proactive recruitment service to line managers including the active use of social media tools, ensuring that all vacancies are handled in accordance with the Company standards in a timely manner and within budgetary constraints.
  • To assist the HR leads in Performance Evaluation process (including probationary reviews) within the hotel and to provide feedback. 
  • To implement effective Human Resources measurement tools such as training evaluation and exit interviews are consistently in place and analysed. To keep the HR team up to date on the results of such analysis.
  • To ensure that HR related statistical reporting is completed consistently and presented to the Area HR Manager as required, highlighting any atypical results. 
  • To assist Area HR Manager in ensuring that effective communication takes place within the organization, including:
    • Communication and consultation process for all HR related policies and procedures, ensuring appropriate level of involvement of management team and frontline employees
    • Facilitation of both inter and cross departmental communications within the hotel
  • To keep up to date with all aspects of UK employment law and best practice.


What are we looking for? 


  • CIPD Level 5 in Human Resource Management is advantageous (but not essential)
  • You will be a person that takes control of your own professional development, keeping informed on relevant case law and legislative changes
  • Previous HR experience
  • You will be an effective influencer, with an ability to coach and guide line managers to deliver desirable business outcomes
  • Ability to provide commercial and people-centric advice, mindful not only of the legal aspects but also cultural and reputational implications of Management decisions


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.