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Front Office Supervisor - Innside Manchester 



“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.


Job Summary: The Reception Supervisor will be responsible for providing an efficient and courteous service to guests at all times, implementing internal processes, and supporting the Rooms Division Manager in training the Reception team.  This role requires natural professionalism to ensure a seamless experience and with a desire to create a relaxed environment for our guests. You will work closely with your team and the other departments to ensure all team members are knowledgeable in the day-to-day business, events, VIP’s and special requests and are able to trust their instincts and use their initiative when making decisions around our guests needs.


The successful applicant will be a confident supervisor and communicator with the ability to build strong rapports with a range of departments. Our Reception Supervisor will continually develop their expertise, support and help to build a team who are able to deliver the unexpected and coach them to maximise revenue with upselling opportunities.


What are we looking for?


  • Experience in a similar role, ideally in a similar size hospitality environment
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability.


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.