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Night Receptionist 

 

 

“Whatever story you choose, you are the star” 

 

 

Hotel: INNSiDE by Melia Manchester, UK

Position: Night Receptionist

Contract Type: Permanent

Shift Types: 8 hours per night, 5 nights over 7. Working between 22:30 - 07:00 (night working)

Salary: £20,000 + variable commissions on upsells 

 

Job Summary:

Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements.

 

Duties Include:

  • Providing and efficient check in and out
  • Completing end of day procedures
  • Following financial procedures for cash and card reconcillation and banking 
  • Looking after the safety and security of the hotel during night hours
  • Proactively dealing with complaints to an effective resolution

 

What are we looking for?

  • Previous night receptionist experience, ideally in branded hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability

 

Join Our Company! Benefits Include: 

 

  • A competitive salary 
  • Medical cash plan (Scheme 100) so you can claim money back for dental and optical
  • Excellent discounts through our global My Melia Reward programme for you, your family and friends
  • Access to Employee Assistance Programme and lots of ways to support your physical and mental wellbeing
  • Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
  • Lots of opportunities to develop and progress as part of our global family Melia Hotels International
  • Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
  • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
  • Complimentary meals on duty

 

What will it be like to work for Meliá Hotels International? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.