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Front Office Agent - INNSiDe Milano Torre GalFa


“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.


Job Summary: To manage properly all the activities related to Front Office Department


What will I be doing?


  • Check-in and check-out hotel guests in a timely and professional manner.    

  • Process all payments according to established procedures.   

  • Welcome guests in a friendly, prompt, and professional manner   

  • Register guests, issue room keys and provide information on hotel services and room location

  • Up-sell rooms when possible, to maximize hotel revenue

  • Accurately process all cash and credit card transactions in accordance with established procedures 

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   

  • Respond appropriately to guest complaints  

  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.   

  • Perform other duties as assigned. 


What are we looking for?


  • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   

  • Must be fluent in English; other languages are preferred.   

  • 1-year experience in a fast environment in the same or similar position in a hotel/resort. 

  • Passionate for Hospitality and with a  strong attitude to interpersonal relationships

What benefits do we have for you?


  • If you love to travel, Melia Hotels International is the place to work 😉 We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
  • At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
  • Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
  • Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


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