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Assistant Front Of House Manager 

 

 

“Whatever story you choose, you are the star” 

 

 

Job Title: Assistant Front of House Manager

Location: Newcastle-Upon-Tyne, N1

Job Type: Full time / permanent 

Salary: Competitive

 

Job Summary: The Assistant Front Of House Manager is responsible for supporting the Front of House Manager with all aspects of managing the day-to-day Rooms, Guest Experience, and Conference and Events Operations to the agreed standards, ensuring complete guest satisfaction. The AFOH Manager will be responsible for implementing hotel strategies and SOPs lead by the Front of House Manager, responsible for all upselling techniques and training, incentives, revenue maximisation, overall guest experience, and supporting the FOH Manager with building strong and effective relationships with the outsourced Food and Beverage and Housekeeping Heads of Department. You will ensure all Front of House employees are trained on key touchpoints in the guest journey and consistently live and breathe our values. The AFOH Manager will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department. 

 

What are we looking for?

 

  • Strong hospitality background, preferably in a branded hotel environment
  • Opera PMS experience
  • Strong leadership and excellent communication skills
  • Problem solving and complaint handling skills
  • Experience training and supporting a team

 

Join Us! Your Benefits:

 

  • A competitive salary and incentives 
  • Excellent discounts through our global My Melia Reward programme for you, your family and friends 
  • A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
  • Perkbox, with access to 1000s of deals and discounts
  • Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
  • Lots of opportunities to develop and progress as part of our global family Melia Hotels International
  • Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
  • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values 
  • Complimentary meals on duty

 

What will it be like to work for Meliá Hotels International? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.