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To guarantee the correct cleaning and presentation of the hotel facilities and amenities, optimizing the productivity and providing comfort to the guests of the hotel.

 

Developing Expertise:

Keeps abreast of newest products, equipment, external suppliers related to hospitality operations in housekeeping and cleaning areas

 

Thinking & Planning:

Takes a proactive approach in maximizing the efficiency of the department assuring the standards of quality to go beyond the guests expectations.

 

Plans with time in advance all the required tools and manning in order to guarantee a smooth operation of the department.

 

Communicating Expectations:

Is a valid communicator via email and also verbally with the guests, associates, including managers, as well as with the concerned authorities. Is able to prepare admin documents and memorandums to be sent to all the team members in a correct English and with detailed information.

 

Structuring Tasks:

Guarantee the cleaning and maintaining of the guests rooms, the lobby, lounges and internal/external areas. Verify the observance of the procedures and the correct use of the cleaning products from the housekeeping staff.

 

Assure a correct service from the laundry. If the laundry is an external service, coordinate the sending and collection of clothes.

 

Plan and distribute the daily work of the housekeeping staff.

 

Review the rooms (cleaning, amenities,…) assuring they fulfil the brand standards.

 

Free the reviewed rooms and maintain ongoing communication with reception.

 

Design the annual cleaning programme: cleaning curtains, pillow covers, floor polishing, etc.

 

Collect, keep and organise the lost items and organise the return to the customers who made the lost item claim.

 

Assure that the housekeeping staff are doing the breakdown reports for the maintenance department and follow them up. If it’s necessary the Executive Housekeeper can block rooms till the breakdown is solved.

 

Make the orders of the cleaning products and investment proposals for the housekeeping department according to the company purchase policy

including also external companies and casual staff.

 

Coordinate with the maintenance department the disinfection and extermination of rodents.

 

Manage the selection, training and development of the staff, within Human Resources and Quality policies.

 

Analyse quality index and customers’ comments to establish actions of improvement

 

Accept the responsibility for the performance of obligations and legal rules in their department

 

Collaborate with all the reports (Budget, Business Plan, forecast, etc.) regarding the operative and economic management of the hotel

 

Leading the Team:

Follows the ME brand values and philosophy

 

Building Relationships:

Builds effective working relationships with the hotel’s leadership team and Melia corporate office, as well as with all the Government Entities required to have a smooth operation of the hotel and its legal requirements.

 

Focusing on Quality:

Tracks key business indicators to determine the effectiveness of current systems and processes and identify areas for improvement

 

Achieving Results:

Focuses on producing results through encouraging high achievement within the Team

 

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