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To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues’ documents are kept safely, on a proper manner and with the required confidentiality as well as handling the administration HR duties in a jobs safely and efficiently.  To assist in implementing the professional development strategy of the hotel.  To inspire all hotel employees to behave and perform in accordance with the best standards of our brand and, in summary, to provide the support from the Human Resources Department to all the needs and requirements of the staff associates as well as assuring the implementation of the company policies and procedures.



Organizing meetings, preparing minutes. Eg.  Staff dispute etc.


Typing letters, memorandum, reports, forms and all other communications.


Arranging appointment, meetings, and interviews.


Administering inquiries, telephone calls and visitors.


Processing incoming correspondence and maintaining a record of outgoing correspondence of the Department.


Updating all staff personnel files on a regular basis.


Maintaining the tracking of leaves, PHs and extra hours.


Keeping all the files: active and leavers file safe and secure.


Liaising with Human Resources Manager and Head office on staff recruitment, with Head office.


Working closely with PRO for all Visa related matter.

Informing staff and making sure Visa, Medical and other legal procedures are attended.


Arranging transport for new recruits, visa medical and other staff-related issues.


Updating staff list and manning on regular basis.


Card-making for birthdays and posting of birthday and anniversary list on the memo board.


Sending Performance Appraisal for the staff to each of the designated department through e-mail.


Prepare memo for the selection of the Employee of the Month, etc. and sending it through e-mail to all department concerned.


Assisting in the Staff Birthday Celebration and Employee of the Month Presentation every end of the month.


Liaising with all suppliers concerning staff welfare and development: catering, transportation, accommodation maintenance, first aid, among others.


Preparing and organizing all Sports and Social Activities that the department has for the staff.


Liaising with the Reservation with regards to the Staff Reservation/Complimentary Room Reservation for the staff; F&B for dining request and Spa for treatment requests.


Making sure that staff accommodation (yellow building and pink building) are in order. Arranging staff accommodation for new staff. Coordinating with the responsible department to finish the requirements on time.


Sending regret letters to unsuccessful candidates and sending offer letter to successful ones.


Preparing petty cash for the employee of the Month Winners, Visa cancellations fees, etc.


Assisting the Staff Committee for their meetings.


Updating the Staff Notice Board on regular basis.


Coordinating with travel agency for the flight bookings of staff.


Maintaining and updating WINHMS on a permanent basis.


Creating vacation settlement for staff who are going on vacation.


Coordinating with all the staff for different requests: engineering, salary certificates, etc.


Performing other duties that may be assigned from time to time by the Human Resources Manager.


Working closely to Finance department regarding staff payroll.

Making sure that all HR business and colleague personal information is kept strictly confidential.


Controlling on daily basis the staff attendance log.


Monitoring absents, PHs, lieu days in accordance with the hotel policy.


Keeping all the legal documents valid and assuring all the legal documents are renewed on time.


Assisting in maintaining the communication channels to the employees


Creating regular reports about the HR department.


Organizing and supervising Melia Talk, minutes of meetings and follow up.


Recruitment of new staff members.


Inductions of new staff members.


Creating and supporting the HR Department with team building activities.


Supporting the department in training requirements per department.


Providing information to colleagues on company policies with regards to HR issues.


Being open and approachable to colleagues at any time, and offer advice on personal or job related issues to help the employee make the best decision.


Perform other related duties as required.


Technical Responsibilities:

  • Knows and understands the job description of all positions.
  • Knows and understands policies and procedures of the Hotel.
  • Has a large experience in Human Resources procedures, payroll software and all the administration matters related to Human Resources.
  • Provides assistance to the staff at all times.
  • Maintains grooming standards.


    Commercial Responsibilities:

  • Communicates effectively with staff.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.


    Human RESOURCES Responsibilities:

  • Full responsibility and ownership  in all the Administration tasks and legal documents and requirements of all the staff members.
  • Monthly Payroll supervision and attendance.
  • Motivates staff to grow within the company.
  • Develops him/herself to be better in the occupied post at all times.



  • Directs and supervises activities of the departments concurred.

Coordinates with other managers to ensure smooth operations and all activities of the hotel