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Housekeeping Supervisor - ME Dubai 

 

 

“Whatever story you choose, you are the star” 

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 

 

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

 

POSITION SUMMARY:

Housekeeping Supervisor is responsible to supervise and assist in the smooth running of the Housekeeping department, ensuring all areas of the hotel under Housekeeping control are cleaned and maintained to the highest standard.  Additionally, to ensure that all Guests and Customers receive a polite, professional and efficient service at all times and all hotel and company standards as well as current legislation is adhered to.

 

KEY DUTIES AND RESPONSIBILITIES

 

 

  • o maintain a correct standard of dress as laid out in both the department uniform standard procedure and the hotel’s grooming policy.
  • To familiarise with and adhere to all hotel policies and procedures
  • To actively participate in ‘On The Job Training’ and attend training sessions to enhance Personal Development.
  • To be familiar with the ‘Quality Wins’ initiative and actively support this Customer Service initiative
  • To attend hotel and department staff meetings to understand the hotel and department objectives.
  • To actively work as part of the team to contribute to accomplish the hotel and department objectives.
  • To be fully aware of the hotels housekeeping services and facilities.
  • To be familiar with the hotels business on a daily and weekly basis.
  • To effectively organise allocated work tasks to gain maximum productivity within the work shift.
  • To regularly liaise with the Executive Housekeeper to ensure familiarity and awareness of allocated responsibility.

  

CUSTOMER SERVICE

  • To act in a professional and polite manner to all guests and customers at all times.
  • To portray a professional image through the use of positive body language.
  • To ensure all actions promote the ‘Quality Wins’ culture.
  • To answer the telephone as per the hotel standard, acting in a professional manner.
  • To have a thorough understanding of products and facilities to ensure customer and guest needs are met and exceeded.
  • To check customer satisfaction and offer further requirements.
  • To ensure all extra requirements of the guest are dealt with efficiently.
  • To ensure all maintenance issues are reported and dealt with in an efficient manner.

 

REQUIREMENTS

  • Diploma in Hospitality or Hotel Management would be an advantage.
  • The position requires a minimum of two years’ experience in hotels housekeeping operations in a similar role.
  • Previous experience in a lifestyle hospitality brand preferred.
  • Ability to read, write, and verbally com

 

What will it be like to work for Meliá Hotels International? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 

 

We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.