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The Security Manager is in charge of overseeing the overall operation of the security department in the protection of the hotel, the guests and the employees. To ensure guest and employee safety in accordance with operational standards & relevant legislation.


Developing Expertise:

Keeps abreast of newest legal matters related to hospitality operations as well as the safety and security local and international law.


Thinking & Planning:

Takes a proactive approach in keeping updated all the legal requirements of the property in terms of safety and security.


Plans with time in advance all the required documents and steps for the documents renewals of the hotel that are affecting the security of the property.


Communicating Expectations:

Is a valid communicator via email and also verbally with the guests, associates, including managers, as well as with the concerned authorities. Is able to prepare admin documents and memorandums to be sent to all the team members in a correct English and with detailed information.


Structuring Tasks:

To actively demonstrate excellence in customer care and service, maintaining high levels of respect and a professional image at all times within the hotel.


To supervise work assignments for Security Officers and Security Staff


Responsible for preventing avoidable loss to the hotel, guests and staff, whilst aiming to provide a hazard free environment for both guests and staff


Assists hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters


To ensure procedures are in place to provide effective and continuous training in order to complete legal requirements of Health & Safety and Security within the hotel.


To encourage a departmental culture of well trained, informed and motivated staff all working towards the hotel's vision and company values


To establish effective communication with all departments with special emphasis on the key departments working with Security, i.e. Front of House, Maintenance and Events.


To ensure that continual 'on the job training' and coaching is carried out with the Duty Security officers. To encourage the development of all staff to achieve the highest standards of performance, giving feedback on a regular basis


Assists in developing safe and secure measures and defined procedures to safeguard VIP and other guests, hotel property and colleagues, conference and banqueting functions & vehicles owned by the hotel and private vehicles within the property


Carry out frequent patrols of all guest floors, public and service areas within the Hotel, including irregular checks of the perimeter, reporting irregularities and or safety and security concerns to the relevant departments or individuals


To ensure guest rooms, offices, service cupboards and any other appropriate doors are locked and free of fire and health hazards


Investigate all accidents and injuries; whether to a guest, member of staff, or to Hotel property. Deal with valuable lost and found property and associated documentation, including items for safekeeping and long-term storage


Control access and egress from staff entrance, including verification, preparation, issue and recovery of ID cards and visitor passes. To ensure no unauthorized persons enter the company premises and to ensure that all Persons properly seeking admission are courteously received and assisted


Ensure an in depth understanding and correct usage of the CCTV system, making sure it complies with the local laws and regulations.


Investigate promptly and when appropriate, take corrective action in the event of emergencies, especially fire and intruder alarms and any urgent calls for assistance from guests or staff. Prepares daily incident reports, Investigation, Loss or Accident Reports as and when necessary


To be fully conversant with all procedures and able to conduct a full evacuation of the Hotel, including disabled guests, in the event of a fire, bomb threat or power down situation


To carry out all duties with due regard for the specifications of relevant & related legislation, namely: Licensing Act, Hotel Proprietors Act, Health and Safety at Work Act, PACE ACT and such sections of the following that apply


a.       Race Relations Act

b.       Theft Act

c.       Criminal Damage Act

d.       Sexual Offenders Act

e.       Gambling Act

f.        Staff Search Policy

g.       Grievance and Disciplinary Act


To be conversant with criminal law and to be able to carry out duties and training within following Acts and policies, in particular Theft Act, Criminal Damage act, Public Order Act, Drugs Act, Powers of Arrest Act, Data Protection, Human Rights


Generally being alert for opportunities to improve the profitability of the department i.e. through controlling the wastage and being responsible for the economy of all utilities and resources.



Leading the Team:

Follows the ME brand values and philosophy


Building Relationships:

Builds effective working relationships with the hotel’s leadership team and Melia corporate office, as well as with all the Government Entities required to have a smooth operation of the hotel and its legal requirements.

Focusing on Quality:

Tracks key business indicators to determine the effectiveness of current systems and processes and identify areas for improvement. Keeps always all the legal documents valid and assures full compliance of the local law


Achieving Results:

Focuses on producing results through encouraging high achievement within the Team