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Aura Host - ME London 



“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.


Position summary

To ensure that ME London team lives and promotes the ME Brand essence, maintain a good relationship with all the departments, coordinates all the requirements of the VIP guests, and perform necessary assigned tasks and responsibilities. To assist the team in the implementations of the department’s values and procedures. To be a support for the management team and play a vital role in daily operational/complain issues.


Our Aura Host will be greeting both internal and external clients with a welcoming smile expressing genuine warmth at all times. You will also:


  • Be delivering an upbeat vibe and maintains an excellent level of positivism, contributing to a good work climate. 
  • Has the finest knowledge of all hotel services such as the opening hours, product and details of every outlet.
  • Defends the image of both the property and Brand at all times.
  • Be a prime example of exceptional and personalised service, is proactive, shows initiative and constantly demonstrates team work with other departments.   
  • Is fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, groups and conventions in house, VIPs, Market Metrix results).
  • Will be acting as a ME Ambassador at all times.
  • Has optimum knowledge of the brand, understands and appreciates its mission, lives and breathes its culture and is a welcome of its Aura.  Expresses enthusiasm, energy and positive vibes within the organisation and always acts according to company ethics and values.
  • Is in constant movement around the hotel and creates the ultimate connection with the guest and the property
  • Coordinates the requirements of VIPs on a daily basis (Pre-arrival emails, VIP reports, personalised room assignment according to guest preferences from reservation comments and pre-arrival email responses, room inspections, personalised room preparation, amenities, welcome letters, welcome gifts, room escorts, follow up during stay, goodbye emails, post stay follow up etc).
  • Provides 24 personalised service to A listed celebrity when in house and coordinates all actions and requirements with the Aura manager.
  • Is in constant contact with guests in order to know their level of satisfaction at all times. Is a provider of personalised service and goes beyond limits to ensure that expectations are surpassed.   
  • Creates authentic experiences, socialises with guests in the lobby, bar, restaurant and other public areas.
  • Ensures guest loyalty by observing and supervising the level of customer service given by the team.
  • Acts upon guest feedback to continually improve experiences


Who are we looking for?


  • Individual must possess of a two years’ hotel experience in a similar post such as Concierge or Guest Relations is highly valued.
  • Individual must have excellent written, presentation, oral communications and interpersonal skills in English, and also in other languages are highly valued.  Individual must possess strong leadership skills, be able to motivate and influence others. Individual must be able to think creatively and strategically, have excellent judgment and be able to work in a changing environment.
  • Dominates Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Has excellent knowledge of ‘Lifestyle’ establishments and culture.
  • Always in the know of new trends, fashions, art and culture.
  • Has customer service know-how and thrives on creating unique experiences.
  • Has an outgoing and unique personality
  • Is able to adapt their working schedule according to the demands of the hotel. Organised and able to react quickly, improvising accordingly. Able to physically move around the hotel constantly


What benefits do we have for you?


  • If you love to travel, Melia Hotels International is the place to work 😉 We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
  • At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
  • Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
  • Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


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