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Guest Relations Host / Hostess (AURA)

ME London Hotel

Location: London, WC2R


ME London is one of the leading hotels in the centre of London located near the city's main theatres, exclusive boutiques, and trendy night clubs.


Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.


ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.


The AURA team here at ME London is the heart and soul of the hotel, creating an atmosphere that is welcoming and comfortable for all our guests.


Main responsibilities :


  • Creates authentic and genuine experiences, socialises with guests by engaging with them at every possible opportunity during their stay.
  • Greets and escorts VIPs ensuring a personalised and attentive experience, dedicating time to each individual and guaranteeing the ultimate connection.
  • Is a lover of cultural events and always in the know of the latest happenings. This information and knowledge is utilised when dealing with guests in order to provide the most exclusive and professional service at all times.
  • Is a prime example of exceptional and personalised service, is proactive, creative, shows initiative and constantly demonstrates team work with other departments.
  • Is a provider of personalised service and goes beyond limits to ensure that expectations are surpassed and unique memories are created.


To be successful as an Aura Host / Hostess must have high levels of communication skills and attention to detail to deal with specific guest requests as well as adaptability and pure passion for the brand.




Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary


What will it be like to work for Meliá?


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.