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Brand Positioning and Values

 

ME OFFERS EXPERIENCE-BASED ACCOMODATION AT A PREMIUM TO LIFESTYLE-BRANDED HOTELS, WITH RATES AT A DISCOUNT TO THOSE OF TRADITIONAL LUXURY CHAINS.

 

ME PROMISES AN EXPERIENCE BEYOND ACCOMMODATION FOR THE TRAVELER WITH A PROGRESSIVE SENSIBILITY, ME BRINGS THE INDIVIDUAL INTO THE MOMENT AND DELIVERS THE THRILL OF THE UNEXPECTED.

 

THROUGH DESIGN, MUSIC, CUISINE AND ART, ME SPEAKS TO THE INTELLECT, EMOTIONS, SENSES AND DESIRES OF EACH GUEST, FOSTERING AN INTIMATE, LASTING CONNECTION TO THE MOMENT, THE PLACE AND THE BRAND.

 

ME FOR YOU EXCEEDS EXPECTATIONS

AURA IS THE ESSENCE OF EVERYTHING WE DO

INSPIRE, RECOGNIZE AND REWARD INNOVATION

ME=YOU=COMMUNITY

 

Job Aims

To fully understand and perform your job accountabilities and personal competencies as described below.  Work with your team to deliver and exceed customer’s expectations of service.  To know and deliver the ME London Standards of Service.

Accountabilities

 

  • To maintain the cleanliness and supply of all allocated areas, including  all corridors, storage areas, staff area and ancillary areas to the standard laid down by the Hotel
  • To clean and make up all allocated rooms to the standard required as per the SOP.
  • To service dedicated Brand suites as per the ME standard.
  • To assist in the set-up of ME showrooms when required.
  • To take responsibility for occupied services when requested.
  • To report any missing items from rooms e.g.: bathrobes, soap dishes etc.
  • To ensure that maintenance is reported promptly and correctly.
  • To ensure that any repairs to soft furnishings are reported.
  • To ensure that any stains on carpets and soft furnishings are reported promptly.
  • To be responsible for all issued keys.
  • To deal with found guest property promptly and efficiently according to Hotel
  • procedure.
  • To accurately complete the daily control lists.
  • To greet Guests and colleagues courteously at all times and deal with all requests as quickly and efficiently as possible.             
  • To carry out any other cleaning duties as specified by your Supervisor.
  • To report to the Supervisor, rooms which do not require service. or which have DND signs on door in his/her assigned area.
  • To be fully aware of health & safety hazards and report any such hazards
  • immediately      
  • To attend briefings as required.
  • To attend training sessions as necessary.
  • To assist with the training of new starters as required.
  • To place Aura amenities into VIP and Suite arrivals.
  • To take responsibility for cleaning and guest supplies, ensuring that supplies, trolleys and cupboards are kept in the agreed condition.
  • To ensure the uniform provided is kept in good condition.
  • To be fully aware of all departmental procedures and to ensure that these are carried out at all times.
  • To set a consistently good example to other staff in dress and behaviour
  • To carry out any other reasonable management requests
  • To be fully aware of fire, evacuation, bomb, and security procedure

 

This job description is to illustrate the main duties and areas of responsibility of

the ME Attendant.  It is not intended to be exhaustive and you are advised

that duties and responsibilities may change from time to time    

 

Personal Competencies

 

These describe the behaviour you will need to demonstrate to carry out your job effectively.

  1. Manages time and resources effectively.
  2. Has high cleanliness, presentation standards.
  3. Prioritises tasks.
  4. Communicates well verbally.
  5. Happy to work alone, but take direction when required due to nature of role.
  6. Acts on own initiative when appropriate.
  7. Adapts quickly and positively to new situations.
  8. Can handle more than one task/situation at a time.

Objectives

 

Objectives are set at your appraisal or one-to-one, and will assist you in your development within your role.