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Front Office Shift Leader

ME London Hotel

Location: London, WC2R

 

ME London is one of the leading hotels in the centre of London located near the city's main theatres, exclusive boutiques, and trendy night clubs.

 

Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

Responsabilities:

 

  • Ensure that all customer’s queries or requests are handled in a polite and efficient manner
  • Ability to understand and exceed guest’s expectations and needs
  • Ensure that VIPs are met and escorted to their destination.
  • Ensure that customers receive fast, efficient check-in and check-out.
  • Conduct ongoing training with existing team members and ensure that new team members are certified as required.
  • Conduct performance appraisals of designated staff as required.
  • Eye for details, quality oriented, ability to maintain high standards, receptive to training and coaching

 

Benefits:

Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary

 

What will it be like to work for Meliá?

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.