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Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicentre of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

 

 

Job summary Room Attendant Housekeeping

To fully understand and perform your job accountabilities and personal competencies as described below. Work with your team to deliver and exceed customer’s expectations of service. To know and deliver the ME London Standards of Service.

Accountabilities

  • To maintain the cleanliness and supply of all allocated areas, including all corridors, storage areas, staff area and ancillary areas to the standard laid down by the Hotel 
  • To clean and make up all allocated rooms to the standard required as per the SOP. 
  • To service dedicated Brand suites as per the ME standard. 
  • To assist in the set-up of ME showrooms when required. 
  • To take responsibility for occupied services when requested. 
  • To report any missing items from rooms e.g.: bathrobes, soap dishes etc. 
  • To ensure that maintenance is reported promptly and correctly. 
  • To ensure that any repairs to soft furnishings are reported. 
  • To ensure that any stains on carpets and soft furnishings are reported promptly. 
  • To be responsible for all issued keys. 
  • To deal with found guest property promptly and efficiently according to Hotel procedure. 
  • To accurately complete the daily control lists. 
  • To greet Guests and colleagues courteously at all times and deal with all requests as quickly and efficiently as possible. 
  • To carry out any other cleaning duties as specified by your Supervisor.
  • To report to the Supervisor, rooms which do not require service. or which have DND signs on door in his/her assigned area. 
  • To be fully aware of health & safety hazards and report any such hazards immediately 
  • To attend briefings as required. 
  • To attend training sessions as necessary. 
  • To assist with the training of new starters as required. 
  • To place Aura amenities into VIP and Suite arrivals. 
  • To take responsibility for cleaning and guest supplies, ensuring that supplies, trolleys and cupboards are kept in the agreed condition. 
  • To ensure the uniform provided is kept in good condition. 
  • To be fully aware of all departmental procedures and to ensure that these are carried out at all times. 
  • To set a consistently good example to other staff in dress and behaviour 
  • To carry out any other reasonable management requests 
  • To be fully aware of fire, evacuation, bomb, and security procedure

This job description is to illustrate the main duties and areas of responsibility of the ME Attendant. It is not intended to be exhaustive and you are advised that duties and responsibilities may change from time to time.

 

Personal Competencies Room Attendant Housekeeping

  • These describe the behaviour you will need to demonstrate to carry out your job effectively.
  • Manages time and resources effectively. 
  • Has high cleanliness, presentation standards. 
  • Prioritises tasks. 
  • Communicates well verbally. 
  • Happy to work alone, but take direction when required due to nature of role. 
  • Acts on own initiative when appropriate. 
  • Adapts quickly and positively to new situations. 
  • Can handle more than one task/situation at a time.

 

Salary details: £11.06 per hour 

 

Objectives

Objectives are set at your appraisal or one-to-one, and will assist you in your development within your role. The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis as appropriate.

 

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.