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A General Manager is responsible for leading, educating, motivating and energizing the team to provide a world class vibe dining experience. This position is also responsible for the entire operation and financial performance of the restaurant and/or outlets. This position is also responsible for clearly distilling information and communicating to staff and Director of Operations.



Operations Management

  • Manage, lead and mentor Managers and Staff
  • Ensure service is maintained at the utmost of quality levels through proper execution of the sequence of service and high energy
  • Maintain overall vision – business and marketing objectives
  • Develop risk management and mitigation strategies
  • Represent The ONE Group in investigating, answering, and settling grievances
  • Maintain all corporate mandates
  • Update and track daily reports


Staffing and Team Development

  • Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth
  • Interview, screen, and recruit job applicants
  • Coach, train and develop management and hourly staff
  • Responsible for Team performance – morale, productivity, energy
  • Manage regular review of performance for Management and Hourly staff within the Performance Management guidelines


Fiscal Responsibility

  • Monitor activities and expenses
  • Set and monitor sales forecasts and profitability reports
  • Keep Director of Operations informed of sales and key issues
  • Increasing sales through marketing, networking and incentives for staff to raise guest check average
  • Maintains budgeted revenues, cost of sales (COS), labor, supplies and operating cash flow (OCF). Reviews monthly profit and loss statement and acts on all variances
  • Have oversight of the beverage program and liaise with Beverage Director on all changes, mandates and controls of beverage costs


Marketing & Guest Relations

  • Develops new marekting ideas and concepts with Marketing team
  • Maintain relationships with “regulars”, VIPs, influencers and key people in the industry