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JOB DESCRIPTION ½ STK SUPERVISOR

 

 

Department:

stk

Role:

 STK SUPERVISOR

Reports to:

Floor Managers / General Manager

RESPONSIBILITIES

Execute company Sequence of Service to serve guests food and beverage in a timely manner, help and support restaurant managers before, during and after service

 

Financial Responsibility

 • Maintains budgeted revenues, cost of sales (COS), labour, supplies and operating cash flow (OCF)

• Monitor activities and expenses including inventory (beverage inventory company)

 

 

  • Supervise and lead front of house team
  • Ensure service is maintained at the utmost of quality levels 
  • Accept guest payment, process credit card charges and make change (if applicable)
  • Receive and serve orders to guests in a timely fashion
  • Perform blind cash drop in safe at the end of shift
  • Proficient food and beverage knowledge
  • Supervise servers, runners, bussers and bar staff
  • Be available to fill in as needed to ensure the smooth and efficient operation of the service as directed by the restaurant managers
  • Maintain par sheets and par levels
  • Assist with scheduling of the front of house team
  • Oversee opening and closing duties when on duty
  • Suggest incentives and initiatives for floor staff
  • Drive initiatives and support manager’s decisions
  • Ensure beverage and service is maintained at the utmost of quality levels and all front of house is trained in food safety and alcohol service

 

 

 

 

 

 

 

 


PERSONAL QUALITIES

  • Problem solver
  • Responsible
  • Creative
  • Passionate
  • Self-motivated

 

LANGUAGES

  • English: Mother tongue or fluent
  • Further languages are highly valued depending on location

 

REQUIREMENTS OF THE POSITION

 

  •  Minimum 3 years relevant experience
  • Be able to communicate and understand the predominant language(s) of our guests
  • Excellent management, delegation and presentation skills
  • Strong influence, interpersonal, verbal and written communication, problem solving and creative solution generation skills
  • Possess basic financial acumen and have the ability to handle money and operate a cash register
  • Able to quickly integrate into a team and be recognized as a leader
  • Finds problem areas, develops solutions
  • Be able to work in a standing position for long periods of time (up to 5 hours)