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Security Manager - ME London 



“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.


Our Benefits Package Includes:


  • Competitive Salary + bonus
  • Holidays: 29 days’ holiday including 8 public holidays
  • Contributory pension scheme and Life Assurance
  • Discounted dental and health cover with HSF
  • Travel & Food discounts: excellent employee special rates in Meliá Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
  • Complimentary hot meals, salad bar and beverages provided daily
  • Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
  • Career growth: fantastic opportunity to progress and access to a network of over 390 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work
  • Paid time off to volunteer with one of our partner charities


About the role, what will you be doing?


Security Manager will oversee the overall operation of the Security department in the protection of hotel, guest & employee property. You will ensure guest & employee safety in accordance with operational standards & relevant legislation. You will also:

  • Ensure the smooth and efficient operation of the Security Department and that all Security, Fire, Emergency and Crisis Management procedures are adhered to throughout ME London, in accordance with Company Policies and Procedures.
  • Ensure the safety and security of our guests, employees, assets and facilities through proactive risk management and to minimise all potential threats through regular presence of Security Officers in all areas of the hotel.
  • Ensure all Hotel colleagues have a sound knowledge of Hotel Security procedures and are fully briefed on the importance of Security Awareness.
  • Actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel.
  • Chair & take ownership of the Health & Safety Committee, with specific involvement in maintaining a safe work environment, by ensuring the completion of incident investigations and workplace inspections.
  • Be responsible for preventing avoidable loss to the hotel, guests and colleagues, whilst aiming to provide a hazard free environment for both guests and colleagues.
  • Assisting hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
  • Conducting monthly audits on lost property, health & safety, master keys, long-term luggage storage and front office registration procedures, and to maintain appropriate required records.
  • Conducting health and safety trainings through the hotel for all departments including but not limited to fire training, COSHH training etc.
  • Investigating all accidents, injuries & potential injuries; whether to a guest, member of staff, or to Hotel property.
  • Establish effective communication with all departments with special emphasis on the key departments working with Security, i.e. Front of House, Food & Beverage, Maintenance.
  • Carrying out frequent patrols of all guest floors, public and service areas within the Hotel, including irregular checks of the perimeter, reporting irregularities and or safety and security concerns to the relevant departments or individuals.
  • Control access and egress from staff entrance, including verification, preparation, issue and recovery of ID cards and visitor passes. To ensure no unauthorized persons enter the company premises and to ensure that all Persons properly seeking admission are courteously received and assisted
  • Ensure an in depth understanding and correct usage of the CCTV and other operating systems.
  • Be fully conversant with all procedures and able to conduct a full evacuation of the Hotel, including disabled guests, in the event of a fire, bomb threat or power down situation.
  • Maintain an excellent working relationship with the local Metropolitan Police, Foreign Office, Customs & Excise, Scotland Yard, Immigration and any other pertinent Civil authorities

Who are we looking for?

  • The position requires a minimum of two years’ experience in hotels in a similar position or as Assistant Manager role
  • The candidate must have experience of coordinating a team of eight people minimum
  • Must hold a valid license from the Security Industry Authority: SIA door supervisor licence & SIA CCTV licence
  • Have valid references and no criminal history
  • Is able to adapt their working schedule according to the demands of the hotel
  • Organised and able to react quickly, improvising accordingly
  • Always in the know of new trends, fashions, art and culture
  • The ability to promote positive relationships with all guests and colleagues in the hotel and company
  • Leadership qualities in regards to thinking clearly, quickly, and making decisions
  • Should be creative, innovative and strive for continuous improvement




What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


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