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If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest.  We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail.  We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!

Meliá Hotels International is the world’s largest resort hotel company in the world.  With 350 hotels worldwide, and growing, the company has been firmly committed to international development.     

Values

  • Service vocation Because our guest is our reason for being
  • Excellence Because we do things right: with professionalism, efficiency and agility
  • Innovation Because we anticipate and evolve to be better every day
  • Proximity Because we love to share, listen... feel
  • Consistency Because we do what we say

Benefits & Perks

  • Competitive Compensation: Pay rates that meet or exceed area standards.
  • Work/Life Balance: Holiday pay
  • Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
  • Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

 Essential Duties:

  • Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
  • Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (HotSOS)
  • The maintenance carried out, will involve all aspects i.e.: carpentry, plumbing, minor electrical repairs, minor decoration, telephone, audio visual, filter cleaning, tiling and any other repairs, which are required, to maintain the rooms, to a high standard.
  • Report all unsafe conditions or malfunctioning equipment to supervisor
  • Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
  • Responsible of ensure inventory is up to par as per department and hotel policy and procedures.  Inform management of any shortages or low inventory.
  • Reporting to the Maintenance Office, any work, immediately, this may require the involvement, of a specialist sub-contractor.
  • Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
  • Communicate daily with Reception and Housekeeping, to obtain rooms availability, to minimize any guest inconvenience and maximize productivity.
  • Communicate daily with the Maintenance Office, to avoid duplicate visits to rooms, by other Maintenance Staff.
  • All record keeping must be neat, legible, filed in chronological order and be available for inspection.
  • Ensure any work undertaken, can be complete, the same day, so the room is saleable.
  • Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters.  Paint and finish furniture and fixtures in guest suites if needed.
  • If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
  • To respect any confidential information received regarding guests, staff and management.
  • Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  • Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
  • May perform other duties as needed.
  • Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.

General Duties:

  • Know your work schedule and follow it with a high degree of reliability.
  • Promote and apply teamwork skills at all times.
  • Maintain a clean, neat, and orderly work area.
  • Utilize protective equipment, when applicable.
  • Promote the hotel through goodwill, courtesy, and a positive attitude.
  • Continue to learn and grow in your position.
  • Comply with hotel policies, procedures, uniform and grooming standards.

This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V

 Minimum Requirements:

  • Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 
  • Must be able to read, write and speak English. Other languages preferred
  • Ability to understand guests' service needs. 
  • Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. 
  • Ability to focus on details. 
  • Ability to work cohesively with co-workers as part of a team.

Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.