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Assistant Night  Manager

Melia London Kensington

SW7 4PE

 

Whatever story you choose, you are the star


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

About the role:The Assistant Night Manager will ensure a continuance of Management supervision during the Night Management hours of duty, and ensure all computer reports are run correctly and on time. He will actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel.

 

 

Main Responsibilities: 

 

  • To be fully conversant with all Duty Management procedures, ensuring the efficient operation of the hotel is continued during night operations.
  • To be present at the lobby to be ready to assist guests, colleagues and visitors when requested
  • To deal with all guest queries consistently and efficiently
  • To ensure standards in each department are maintained during night operations, through effective training.
  • To be fully knowledgeable of all Front Office, computer and credit control procedures
  • To maintain communication with all departments within the hotel
  • To assume responsibility for the running of the Hotel in the absence of senior management

 

 

Benefits:

 

Recognition schemes, pension, “refer a friend” bonuses.
29 days’ holiday
Meals on duty, dry-cleaning, season ticket loans.
Healthcare, Perkbox discounts.
Development including cross-training, development programmes and language classes.
Social events and paid volunteering.
Discounts for you, friends and family to stay at Meliá worldwide
Competitive salary

 

What will it be like to work for Meliá?


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.