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We are currently looking for Duty Manager to join our team at Melia White House Hotel.


About Melia White House

Melia White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.


Our Benefits Package Includes:


•          Competitive Salary

•          Holidays: 29 days’ holiday including 8 public holidays

•          Contributory pension scheme and Life Assurance

•          Discounted dental and health cover with HSF

•          Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

•          Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform

•          Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

•          High street discounts: with Perks at Work

•          Paid time off to volunteer with one of our partner charities


About the role, what will I be doing?

Duty Manager will ensure the wellbeing of all guests during their time at the hotel and will make managerial decisions on behalf of the General Manager and Hotel Manager. Duty Manager will maintain order and ensure guest satisfaction by working closely with internal and external guests. You will be the representative of the Management in any situation it may be required. You will also:           

  • Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to colleagues in a constructive and clear manner.
  • Provide at all times maximum support to all the team members of the hotel in alleviating problems or delays, which may occur during the shift.
  • Liaise well with all departments, ensuring that communication of the day’s activity is clear and understood
  • Actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel
  • Coordinate the operation within the outlets and facilitate the reallocation of the staff if required due to the exceptional business need.
  • To be fully conversant and capable of acting in an appropriate manner during emergencies in accordance with the hotel emergency procedures.
  • Ensuring all the hotel’s operations are conducted in accordance with Meliá White House Health & Safety Policy
  • Actively monitoring and reporting to relevant departments any hazards or unsafe practices
  • Acting as a main point of contact for any queries, feedback or complaints from local residents and local businesses.
  • Stay current with all hotel products, services, policies and emergency procedures


About Meliá Hotels

Meliá Hotels International is a Spanish hotel chain with over 390 hotels & resorts in 40 countries. The company is one of Spain's largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide.

In London Melia operates 3 hotels: ME London, Melia White House and Melia London Kensington.



If that sounds like something you will enjoy doing than apply now.

Become part of Melia Hotels Int. today and grow your talent with us!


The successful candidate must already have eligibility to work in the UK.