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“Whatever story you choose, you are the star”



At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.


Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus. Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.




Job Summary:


To ensure excellent customer service for all guests by providing sense of welcome, assistance with luggage, transport arrangements and deliveries following correct phraseology and departmental SOPs. 


What will I be doing?


  • To provide excellent sense of welcome  and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances.
  • To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
  • To arrange transportation for the guests as required following correct procedure and phraseology.
  • To display excellence in all communications methods, both formal and informal, written and verbal, at all times.
  • To ensure the courtyard is kept clean and tidy at all times and parking arrangements are followed as per the Hotel’s procedure.
  • To ensure that the Shift Handover book is at all times kept up to date and all information included is presented and in a professional, business like manner. To ensure that any necessary action noted in the book, is actioned immediately.
  • To be fully committed to maintaining an effective, professional working relationship with all departments and encourage positive teamwork at all times.
  • To handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure
  • To be fully conversant with all the Hotel’s facilities and attractions.
  • To take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices
  • To ensure that there are adequate supplies for the department to function smoothly.
  • To ensure that all Security Policies and Procedures are adhered to all accidents, hazards and repairs are reported immediately to the necessary departments.


What benefits do we offer?


  • Recognition schemes, pension, “refer a friend” bonuses.
  • 29 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programmes and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage


What will it be like to work for Meliá?


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.