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Duty Manager

Melia White House 

Location: London, NW1

 

Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá

 

About the role:

 

  •  To ensure the wellbeing of all guests during their time at the hotel
  •  to make managerial decisions on behalf of the General Manager and Resident Manager
  • to maintain order and ensure guest satisfaction by working closely with internal and external guests.
  • Be the representative of the Management in any situation it may be required.
  • To provide advice and guidance to all departments within the hotel in order to implement new processes and procedures or/and improve the ones in place.

 

Benefits:

 

Recognition schemes, pension, “refer a friend” bonuses.

29 days’ holiday including 8 public holidays.

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary

 

What will it be like to work for Meliá?

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.