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Guest Service Supervisor

Melia White House Hotel

Location: London, NW1

 

Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá

 

Main duties:

 

  • To assist the Guest Experience Manager in all duties and responsibilities of the Department.
  • To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times
  • To anticipate & identify guest and VIPs’ expectations
  • To ensure all guests are greeted and acknowledged immediately on arrival
  • Prepares and checks for VIP’s arrival and assist in VIP’s arrival & departures.
  • To train new employees of the Guest Experience Department in all aspects related to the Hotel business and departmental duties

 

Benefits:

 

Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary

 

What will it be like to work for Meliá?

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.