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Night Manager - Meliá White House 

 

 

“Whatever story you choose, you are the star” 

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 

 

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá Hotels & Resorts.

 

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Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus.

Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.

 

Job summary: 

We are looking for a Night Manager to join our team of passionate individuals in Meliá White House Hotel. 

As Night Manager you will ensure a continuance of Management supervision during the Night Management hours of duty, and to ensure all computer reports are run correctly and on time. You will make sure that all staff on duty are supervised and aware of the room count, special events/functions and any specific room type overbooking. As a Night Manager you will be totally supportive and promote positive guest/customer care to the Reception team enabling them to provide the highest level of service at all times.

 

What will I be doing?

  • To actively demonstrate excellence in customer care and service, whilst maintaining high levels of respect and a professional image at all times within the hotel.
  • To deal with all guest queries consistently and efficiently.
  • To provide at all times maximum support to the front desk team with the objective of alleviating problems or delays, which may occur on check- in or checkout.
  • To be fully conversant with all Duty Management procedures, ensuring the efficient operation of the hotel is continued during night operations.
  • To ensure the correct handover procedure from Duty Manager has taken place.
  • Whilst acting as Duty Manager, to take responsibility for the Duty Management keys and the phones.
  • To use effectively the Duty Manager’s log book, to portray any operational problems, detailing any incident as it occurred and any action taken
  • To make certain that the hotel credit procedures are carried out and strictly adhered to at all times, and that all records are accurate and up to date.
  • To be fully knowledgeable of all Front Office, computer and credit control procedures.
  • To be fully conversant with all of the Hotel’s facilities. To have up to date product knowledge and to be aware of all current promotional activities that are being offered throughout the hotel.
  • To ensure all daily allowances / adjustments are correctly actioned, documented and signed.
  • To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to colleagues in a constructive and clear manner.
  • To assume responsibility for the running of the Hotel in the absence of senior management
  • To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.

 

What benefits do we offer?

  • Recognition schemes, pension, “refer a friend” bonuses.
  • 28 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programmes and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage

What will it be like to work for Meliá Hotels International? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.