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Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

Through its extensive portfolio of brands, Sol by Meliá offers modern resorts at beach destinations. Characterized by its quality service and a welcoming environment, Sol by Meliá accompanies its customers at all stages of their life, maturing with them and satisfying all their needs at any time and at any age. If you want to be part of a team dedicated to making guests happy, in a relaxed atmosphere, surrounded by sun, sand and Flavour-filled Service, come and get to know us, come and experience Sol by Meliá!

Job Summary:  You will be responsible for the daily management of the Guest Experience department ensuring brand standards are adhered to, whilst leading the team to deliver a professional, courteous and friendly service to all our guests.

 

What will I be doing?

  • Oversee the Guest Experience division and team members.
  • Corroborate with Guest Experience team that reservations, and guest information is accurately communicated to the guest and entered into hotel systems.
  • Ensure all guest interactions through Guest Services division adhere to the service standards and provide an elevated guest experience.
  • Assist guests through the activity check-in process, during their stay, and through the check-out process.
  • Track and maintain guest amenities and department expenses within budgeted guidelines.
  • Manage operational and administrative functions to ensure guest information is delivered efficiently.
  • Social media’s Hotel Management.
  • Creation of sponsored posts on several social media (Facebook, Instagram, etc.)
  • Respond on a daily basis customer complaints and their requests
  • Work on a digital communication project
  • Contribute to the Hotel’s revenue potential by assessing/monitoring room rental, site fees, upsell Food & Beverage opportunities, transport & service fees and other revenue-generating factors in accordance to our policies

What are we looking for?

  • Associates or bachelor’s Degree in Hospitality or Business field; 2 years’ experience in similar work experience/training
  • Proven ability to lead and manage a team
  • Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
  • Adaptable to high volume work load during peak seasons
  • Has a friendly and professional manner under periods of high demands

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

 

We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.