Assistant Guest Experience Manager

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Salary up to £30,900 plus Commission with additional benefits below

Assistant Guest Experience Manager

Mission: Assist the Guest Experience Manager in maintaining top service levels, complying with business needs, operational standards, and legislation. Monitor and report on service quality for both internal and external guests to ensure high standards. Manage department operations, uphold brand standards, and provide effective, efficient, and friendly service, maintaining a motivated team and adherence to policies.

Responsibilities will include, but are not limited to:

• Liaise with Guest Experience Manager and other Heads of Department in order to solve difficult situations or complaints that could have a negative impact on the Hotel and the Company reputation.
• Implement and monitor measures in order to resolve queries, comments and complaints as they are reported, through the various quality tools available (guest questionnaires, Melia Connect, guest feedback etc).
• To prepare and promote activities for special events or dates and promotions of outlets.  To keep a calendar of those activities, and coordinate the cooperation of other departments and suppliers.
• To ensure that the Guest Experience Team conducts spot-checks in all outlets and hotel rooms to ensure that a constant level of standards are met and maintained.
• To constantly monitor and suggest improvements to increase the Online reputation results of the Hotel in Social Media

We seek:

• Minimum 1/2 years’ experience in Guest Experience in Hotel
• Opera knowledge
• Other languages
• Ability to lead and inspire a team.
• Knowledge of brand strategies

Because belonging to the great Meliá family is being VIP  

• Holidays: 29 days’ holiday including 8 public holidays (increase up to 31 with the length of service)
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & Families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

The successful candidate must already have eligibility to work in the UK.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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