Guest Service Agent - Gran Melia Jakarta (incharge China market)

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

We are looking for Guest Service Agent - Gran Melia Jakarta , incharge for China market

Mission:
As a team member of GEX, your mission will be complying with the daily operative of the department, attending to all the requests of the guests, and achieving excellence in guests’ satisfaction. Monitoring and reassuring the guests’ experience with tailoring the stay, anticipating guests’ needs and exceeding their expectations throughout any interaction with guests. From sense of arrival to welcome amenities, concierge duties with upselling of our facilities and destination to achieving guests’ loyalty by enrolling them for our loyalty program. Our guests are our followers, and our mission is to create their belonging to our hotel and brand.

 What will I have to do?
1.    Report directly to the GEX Director
2.    Create customer journeys from arrival, throughout their stay with us and port-departure attention, recognizing the steady guests by being attentive in every detail that makes their stay unique and memorable.
3.    Answer all enquiries in a professional and consistent way, ensuring all the guests’ needs are identified and options are proactively suggested.
4.    Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices.
5.    Promote seasonal packages and current promotions to our guests.
6.    The main mission is to contribute to increasing brand equity with customers, ensuring the application of product standards, service, and image in the hotel.
7.    Increase customer satisfaction through external tools made available by the company and ensure excellent treatment and compliance procedures in the various departments.                                                                                                                                                                                                                       
What are we looking for?
1.    Minimum 2 years working experience in the luxury hotel industry.
2.    Fluent in Chinese and Bahasa ( speaking & writting)
3.    Proactive communication skills.
4.    Computer skills (Microsoft Office, social media tools)
5.    Possess a friendly, energetic, and outgoing personality.
6.    Sophisticated manners and sense of elegance
7.    Strong Team Player.
8.    Able to work concentrated and effectively under pressure.
9.    Must possess ability to coordinate multiple tasks.
10.    Excellent English and Indonesian communication skills both written/verbal.
11.    Ability to maintain a high degree of confidentiality.
12.    Possess a high degree of stamina, agility, and flexibility.
13.    Customer Oriented
14.    Takes initiative.
15.    Self-motivated and high interest in self-development

 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

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