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IT Manager Operation Center - Paris Head Office 



“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


More than 380 hotels in more than forty countries prove the success of our unique way of understanding and living leisure. With a perfect union of mind and heart, we continue to build a successful business that is a worldwide benchmark. If you are a warm, professional, hospitable and creative person, Meliá Hotels International is the company for you. At our head offices, you’ll be able to start to immerse yourself in your role, take an in-depth look at the script of our Company and discover the benefits of forming part of this story.


Job Summary:  You will manage the proper implementation of changes, maintenance and continuous support of the hotel operation programs and the infrastructure that supports them for all hotels, according to the defined standards in order to optimize and effectively use the IT tools for both the Hotels and the head office. 


What will I be doing?

  • Execute Opening, De-Affiliation and Take Over tasks with on-site support at the different stages of the projects
  • Support the IT services of the hotels, managing the day-to-day demand of the operation
  • Participate and follow up on the implementation of projects or strategic services under the IT area supporting the HS function 
  • Manage IT service contracts in the hotels ensuring compliance standards established in MHI and standardisation in the area
  • Ensure proper compliance with the required IT audit controls in the business units of the Operations Center 
  • Oversee IT preventive maintenance and follow up on proposed changes or improvements
  • Support in the training of IT systems
  • Support to technology service providers in the on-site tasks of the hotels in the operation center
  • Coordinate continuity in the use of CLICKON, as an IT service support tool, ensuring the correct resolution of the request or incident
  • Ensure PCI and Secure Mail Compliance and the policies outlined in the IT Security Policy Framework for all Operations Centre business units
  • Advise hotel staff in order to prevent, improve and optimise the use of the IT system

What are we looking for?

  • You have a successful experience in a similar position

  • You have parameterization skill

  • Fluent French is mandatory 

  • You are fluent in English and/or Spanish

  • You are curious and you regularly update your knowledge to keep up with the latest technological developments

  • In contact with all the hotel's departments, you like to be of service 



What benefits do we have for you?


  • Food Allowances 

  • 25 Days paid leave per year 
  • 12 additional days of rest per year
  • Annual bonus 
  • Health insurance 
  • Reimbursement of the subscription for Parisian transport (60%)
  • If you love to travel, Melia Hotels International is the place to work 😉 We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
  • At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
  • Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
  • Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


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