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Front of House Manager 



“Whatever story you choose, you are the star” 


Hotel: INNSiDE by Melia Liverpool, UK

Position: Front of House Manager

Job Type: Full Time / Permanent

40 hours per week, 5 days over 7


"Whatever story you choose, you are the star"


Competitive industry leading salary + annual bonus scheme, life assurance, private healthcare, free use of gym facilities, free meals on duty, dry cleaning, excellent global group-wide discount scheme for you, friends and family on our hotels and resorts through My Melia Reward scheme, plus excellent global development opportunities.


Job Summary: Innside by Melia Liverpool are looking for a strong Front of House manager who is passionate about delivering excellent standards with strong experience in the hospitality industry to lead the team to excellence in this 207 bedroom 4* Lifestyle hotel with 7 conference suites, Gino D'Acampo Restaurant and 360 Sky Bar. The Front of House Manager is responsible for leading and delivering a smooth and efficient Front of House operation by direct line management of the Front Office division, as well as relationship management with outsourced Food and Beverage teams, Housekeeping teams and other relevant stakeholders.


The successful candidate will be an experienced Front of House Manager or an ambitious Assistant FOM with a proven track record of delivering results and driving success in Front of House positions. You will be a great leader with excellent attention to detail, growth mindset, and dedication to delivering experience ideally in a branded hotels background, with excellent knowledge of Opera PMS. A strong Front Office background will be key for the successful candidate.


Duties Include:

  • Lead and oversee a team whilst working closely with Restaurant GM, Head Chef, Chief Engineer, and Executive Housekeeper to deliver Innside by Melia standards and drive continuous improvements.
  • Provide excellent line management to motivate and inspire your team.
  • Effectively implement Melia Hotels International procedures, promoting understanding and compliance within the department.
  • Coordinate daily Front of House and Back of House teams.
  • Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with consistently high standards.
  • Ensure services provided by the Front Office staff meet or exceed guest expectations and builds client loyalty through consistent excellence in standards.
  • Recruit, develop and retain a diverse workforce to deliver exceptional experiences. Create and sustain a positive work environment that focuses on employee development and satisfaction to enable business success.
  • Assist with the selling strategy to maximise revenue and support the efforts of the Sales team to achieve hotel revenue.
  • Manage the daily operation of the Front Office to achieve or exceed budget expectations. Monitor wages and expenses and makes ongoing adjustments as needed to achieve goals.


What are we looking for? The successful candidate will have:

  • Experience in a similar role with a branded hotels background
  • Strong leadership and excellent communication skills
  • Experience training and developing a team
  • Genuine passion for service
  • Experienced in Opera PMS


Join Our Company! Your Benefits Include:

  • A competitive salary (Salary discussed on application)
  • Annual bonus scheme at 10% salary
  • Life Assurance
  • Private Healthcare
  • Excellent discounts through our global My Melia Reward programme for you, your family and friends
  • Access to Employee Assistance Programme and lots of ways to support your physical and mental wellbeing
  • Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
  • Lots of opportunities to develop and progress as part of our global family Melia Hotels International
  • Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
  • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
  • Complimentary meals on duty
  • Dry Cleaning


What will it be like to work for Meliá Hotels International? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.