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Night Duty Manager 

 

 

“Whatever story you choose, you are the star” 

 

 

Hotel: INNSiDE by Melia Manchester, UK

Position: Night Duty Manager - Full Time / Permanent

Shifts: 8 hour shifts between 22:00 - 06:00 or 23:00 - 07:00 

 

Job Summary: The Night Duty Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security 

 

Duties include:

  • Ensure the night audit is completed with accuracy
  • Conduct walk-arounds of the hotel during night hours, with an eye for safety and security
  • Proactively identify and manage noise issues to prevent complaints 
  • Maintain cleanliness and guest experience during night hours of duty 
  • Complete duty management shifts 
  • Ensure the health, safety, and security of the hotel during night hours
  • Resolve complaints to a high satisfaction level
  • Train and develop the reception team
  • Complete any additional tasks as set by the Front of House Management Team

 

What are we looking for?

  • Experience in a similar role, at a minimum as supervisor or team leader
  • Opera PMS experience desirable but not essential
  • Excellent and effective communicator
  • Proactive problem solver
  • Complaint resolution skills

Join our Company! Your Benefits include: 

  • A competitive salary and incentives 
  • Excellent discounts through our global My Melia Reward programme for you, your family and friends 
  • A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
  • Perkbox, with access to 1000s of deals and discounts
  • Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
  • Lots of opportunities to develop and progress as part of our global family Melia Hotels International
  • Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
  • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values 
  • Complimentary meals on duty

 

What will it be like to work for Meliá Hotels International? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will