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Hotel: INNSiDE by Melia Newcastle, UK

Position: Night Receptionist

Contract Type: Full time, permanent (40 hours, 5 days over 7)

 

Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: Innside by Meliá is the brand for you.

 

Job Summary:

Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements. The Night Receptionist is responsible for an efficient check-in and check-out, so you will be an organised individual, able to follow internal processes and project a warmth and friendliness that makes our guests feel at home. Under the direction of the night manager, you will be responsible for completing end-of-day procedures, and for looking after the safety and security of the hotel during night hours. INNSiDE Night Receptionist’s work shifts between 22:00 – 08:00 which will include weekends, so successful applicants will be flexible and adaptable.

 

What are we looking for?

  • Previous night receptionist experience, ideally in similar hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability

 

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.