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Area:  Front Desk

Dubai, AE

“The world is yours with Meliá” 


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟


Because belonging to the great Meliá family is being VIP 


You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 


In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 


  • To assist Front Office Manager in the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Responsible to organizing a creative approach to reflect a confident image in the department.
  • Ensure all guests receive a warm and courteous welcome at check-in and check-out, using the guests name at every opportunity.
  • Checks in guests according to the legal and hotel requirements.
  • Ensures guests are aware of correct room rate (when applicable) and room number to minimise complaints.
  • Actions and records room, rate and guest type code changes.
  • Ensures hotel credit policy, as it relates to Front Office, is strictly observed at check-in and check-out.
  • Processes methods of payment accurately in accordance with departmental standards.
  • Ensures all cash transactions (including foreign exchange) are carried out accurately according to Hotel standards and maintains integrity of personal float.
  • Actions all guests request promptly and efficiently and passing to relevant departments.
  • Checks accuracy and completeness of guest bill on check-out.
  • Provides accurate information to guest enquiries related to hotel facilities.
  • Opens and closes safety deposit boxes according to hotel standards.

  • Liaises and co-operates with other operational departments, notably AURA, Housekeeping, Concierge and Accounts on all Front Office matters that affect them.

  • Actions and records room moves and informs Reception Manager / Shift leader of action.

  • Ensures a thorough knowledge of all systems and procedures used at Front Desk so that decisive information may be given to the guest.

  • Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests.

  • Balances all monies, credit card transactions, foreign exchange and sales ledger bills upon completion of shift.
  • Have knowledge of reservations to ensure maximisation of occupancy and rooms revenue.

  • Filing dept. dockets behind guest registration card profiles. Removing registration card at time of departure and attaching all dockets and correspondence to relevant bill.

  • Correct posting of VPO, laundry, minibar, pressing, telephone and fax charges.
  • Advising Manager of any training needs as they arise.

  • Familiarise self with senior staff and management names and positions.

  • Informs Duty Manager/Shift Leader of any issues that arise concerning guest dissatisfaction immediate.

  • Encourage feedback from all guests and promoting TripAdvisor comment.

  • Night shifts require to cover the reception desk 24/7 on rotation bases.


At Meliá we are all VIP 🌟


Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  


Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


If you want to be “Very Inspiring People“, follow us on: 



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