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Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.


ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.



To provide pro-active, effective and efficient Human Resources Support & advice, assistance in terms of HR, ER, Administrative duties, Training & Recruitment requirements with all associated F&B Departments.



  • To provide general information and answer routine questions regarding the application of Human Resources policies and procedures to team members and managers. 
  • To assist team members with administration related Human Resources requests.
  • To complete the administrative tasks for the recruitment process such as offer letters, contracts of employment and any contractual changes.  This will be achieved by verifying for completeness, accuracy, and compliance with established policy and procedural requirements.
  • To manage personnel data with confidentiality and ensuring any changes have been reflected in the people management systems, including new starters, amendments and terminations.
  • To follow up with appropriate managers where necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.
  • To provide general information and assistance on employee benefits, enrolment procedures and documentation, claims processing, and provider listings; to refer complex issues requiring interpretation to the F&B Director and Department Heads as appropriate.
  • To ensure compliance with the UK employment laws and proactively review, research, and advise management.
  • To assist with administration of Exit Interviews of all leavers and prepare reports on this matter if requested.
  • To play an active role in planning, organising and managing staff recognition and social events, i.e. Staff Parties, Birthdays, Service Anniversaries, etc.
  • Proactively plan, manage and train the team using the tools provided (E-Melia, Flow training…)
  • Make sure that all team members know and follow the Health and Safety procedures.
  • Supporting and complying payroll procedures.
  • Support and provide effective advice to line managers on all team member related issues, including but not limited to: disciplinary, grievance, performance management, sickness and absence management, in line with Company policies and procedures. This is also in conjunction with current UK legislation and best practice.
  • To assist the F&B Director in advising managers and staff regarding requests for flexible working, maternity, paternity, parental, emergency family leave and compassionate leave, ensuring compliance with UK legislation and related Company policies and procedures.
  • To assist the F&B Director and Department Heads in the implementation of Human Resources policies, procedures and guidance notes as required.
  • On day-to-day basis, provide a proactive recruitment service to line managers including the active use of social media tools, ensuring that all vacancies are handled in accordance with the Company standards in a timely manner and within budgetary constraints.
  • To assist the F&B Director and department Heads in Performance Evaluation process (including probationary reviews) and to provide feedback. 
  • To implement effective Human Resources measurement tools such as training evaluation and exit interviews are consistently in place and analysed.
  • To ensure that HR related statistical reporting is completed consistently and presented to the F&B Director as required, highlighting any atypical results. 
  • To assist F&B Director in ensuring that effective communication takes place within the organization, including:
    • Communication and consultation process for all HR related policies and procedures, ensuring appropriate level of involvement of management team and frontline employees.
    • Facilitation of both inter and cross-departmental communications within the hotel.
  • To keep up to date with all aspects of UK employment law and best practice.



  • Attend all departmental meetings, briefings & internal or external training sessions as required.
  • To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
  • To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
  • All employees are expected to co-operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.



  • Individual is required to have at least two years of experience in a similar role.



  • Ability to advice and work with senior members of staff.
  • Knowledge of employment legislation.
  • Individual must have excellent written, presentation, oral communications and interpersonal skills in English.
  • Be able to think creatively and strategically, have excellent judgment and be able to work in a changing environment.


Education or qualification:

  • Degree in Human Resources or a relevant area.


What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.


We are an equal opportunity employer and value diversity.  We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.