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Brand Positioning and Values

 

ME OFFERS EXPERIENCE-BASED ACCOMODATION AT A PREMIUM TO LIFESTYLE-BRANDED HOTELS, WITH RATES AT A DISCOUNT TO THOSE OF TRADITIONAL LUXURY CHAINS.

 

ME PROMISES AN EXPERIENCE BEYOND ACCOMMODATION FOR THE TRAVELER WITH A PROGRESSIVE SENSIBILITY, ME BRINGS THE INDIVIDUAL INTO THE MOMENT AND DELIVERS THE THRILL OF THE UNEXPECTED.

 

THROUGH DESIGN, MUSIC, CUISINE AND ART, ME SPEAKS TO THE INTELLECT, EMOTIONS, SENSES AND DESIRES OF EACH GUEST, FOSTERING AN INTIMATE, LASTING CONNECTION TO THE MOMENT, THE PLACE AND THE BRAND.

 

ME FOR YOU EXCEEDS EXPECTATIONS

AURA IS THE ESSENCE OF EVERYTHING WE DO

INSPIRE, RECOGNIZE AND REWARD INNOVATION

ME=YOU=COMMUNITY

 

Job Aims

 

To fully understand and perform your job accountabilities and personal competencies as described below.  Work with your team to deliver and exceed customer’s expectations of service.  To know and deliver the ME London Standards of Service.

 

Accountabilities

 

Brand Standards are your detailed minimum standard of performance.  Each one is summarised below:

 

 

  • To ensure that each patron is old enough to legally enter the venue by checking each guest's identification and scan their official ID in the ID Scanner.
  • To ensure that the venue doesn't exceed the maximum safe occupancy allowed by law.
  • To interact with customers in a friendly and courteous manner
  • To greet new patrons and customers leaving the venue
  •  Inspects various sections of the establishment, from the bathrooms to the bar itself
  • To resolves conflicts and restrains anyone who gets into a physical arguments
  • To ensure nobody is acting aggressively or destructively, and protects guests, staff, property and equipment.
  • to stop illegal practices from taking place.
  • To warn and evict the guilty tactfully.
  • To make decisions quickly
  • To have good powers of observation
  • To defuse potentially violent situations
  • Be well trained and tactful
  • To meet the standards specified in the S.O.P.
  • To attend all training, as required
  • To have a good customer service skills
  • strong communication skills
  • Adherence to all company procedures on health and safety and hygiene including maintaining cleanliness of work areas at all times
  • Maintain correct standards of  dress, as laid down in the grooming policy
  • To be fully aware of the fire evacuation procedures
  • To report any accidents, to guests and staff and potential hazards
  • Any other reasonable request, as required by Management

 

 

Shift Procedures

 

To ensure that the shift procedures are followed in order to meet financial and statutory requirements and support the delivery of outstanding customer service.  Hours are required as scheduled according to business levels and needs. Security Officers may have to work long hours during holidays and weekends.

 

 

Requirement

 

 

 

 

  • Must hold a valid license from the Security Industry Authority
  • Have valid references and no criminal history
  • Minimum of 1 year experience in clubs, Bars, or events security
  • Fluent English in writing and speaking
  • have excellent communication and customer service skills
  • be able to work as part of a team
  • Available to work Thursday/Friday/Saturday
  • Smart & well-groomed in appearance

 

Personal Competencies

 

These describe the behaviour you will need to demonstrate to carry out your job effectively.

 

  1. Plans, organises approach to get things done.
  2. Manages time and resources effectively.
  3. Sets high personal performance standards.
  4. Prioritises actions and manages tasks through to completion.
  5. Communicates openly and clearly both verbally and in writing.
  6. Self-reliant, working with minimal control and direction.
  7. Acts on own initiative when appropriate.
  8. Adapts quickly and positively to new situations.
  9. Can handle more than one task/situation at a time.

 

 

 

 

 

 

 

 

Objectives

 

Objectives are set at your appraisal or one-to-one, and will assist you in your development within your role.