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Lounge Restaurant Manager- Melia White House Hotel 

 

Location: NW1 3UP

 

“Whatever story you choose, you are the star” 

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 

 

 

Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus.

Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.

 

Job summary: We are looking for an Lounge Restaurant Manager in The Level Lounge to join our team of passionate individuals in Meliá White House Hotel. As Lounge Restaurant Manager you will manage the day-to-day operations of your assigned Food & Beverage outlet of the Meliá White House Hotel, including the planning, monitoring, controlling and organizing of the operations in accordance with the Company’s vision, business objectives and the best practices of the industry.

 

What will I be doing?

 

  • To continuously assess all standards, levels of customer satisfaction and staff performance, recommending improvements and interventions to the Food & Beverage Manager and implementing when agreed
  • To manage the day to day operations ensuring the highest levels of customer satisfaction
  • Ensure that your Outlet is open according to correct business hours and the door is attended at all times
  • Deal with all guest or customer complaints in a professional manner and as per the Hotel’s procedures. 
  • Ensure that all shift checklists are completed and adhered to at all times to ensure that standards within the operation are of a consistently high quality at all times
  • To continuously assess all standards, levels of customer satisfaction and staff performance
  • Ensure that staffing levels are adapted to meet business demands and that productivity is maximized
  • Assist in the recruiting, inducting and developing of all new employees within the department, in conjunction with the Human Resources department
  • Record and analyze daily revenues, and weekly and monthly business levels to ensure customer service standards are maintained and to maximize productivity
  • Take responsibility for all aspects of Health and Safety within your Outlet.  Set consistently high H&S standards in all working practices and procedures

 

What benefits do we offer?

  • Recognition schemes, pension, “refer a friend” bonuses.
  • 29 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programmes and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage

 

 

What will it be like to work for Meliá? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.