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Guest Experience Supervisor- Melia White House Hotel 



“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá Hotels & Resorts.


Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus. Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.


 Job summary: We are looking for a Guest Experience Supervisor to join our team of passionate individuals in Meliá White House Hotel to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.


What will I be doing? 


  • To assist the Guest Experience Manager in all duties and responsibilities of the Department.
  • To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
  • To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
  • To liaise with the Guest Experience Manager and Heads of Department in order to solve difficult situations or complaints that could have a negative impact on the Hotel & the Company reputation.
  • To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
  • To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.


What benefits do we offer?


  • Recognition schemes, pension, “refer a friend” bonuses.
  • 28 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programmes and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage


What will it be like to work for Meliá? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.