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Guest Service Supervisor

Melia White House Hotel

Location: London, NW1

 

Whatever story you choose, you are the star

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

 

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá

 

About the role:

 

We are looking for a friendly and courteous Guest Service Supervisor to join the team at Melia White House.


The Guest Service Supervisor is responsible for managing the first impressions of our guests, ensuring they have a memorable stay with us. Assisting the Guest Service Manager on a daily basis.

 

A successful Guest Service Supervisor will actively demonstrate excellence in customer service at all times. You will anticipate and identify guests expectations, ensuring that their needs are met and where possible exceeded.


You will ensure that all guests are greeted and acknowledged immediately on arrival at the desk and assist them with any enquiries which they have.


You will be required to be knowledgeable of all activities and events happening at the hotel and the local areas in order to provide fantastic customer service. Additionally you will work closely with the reception team, assisting them with check in / check out during busy periods.


If you are passionate about the importance of customer service and delivering an exceptional experience to guests apply now. We are looking for people with a desire to grow a career in the hospitality business, who are adaptable and keen to learn, and determined to succeed!

 

Benefits:

 

Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, uniform, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide.

Competitive wage

 

What will it be like to work for Meliá?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.