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Reception Supervisor- Meliá White House Hotel 


Location: London, NW1 3UP


“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 



Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus. Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.


Job Summary: We are looking for a Reception Supervisor to join our team of passionate individuals in Meliá White House Hotel. You will lead and supervise the daily shift on Reception, ensuring both Receptionists and Cashiers carry out all duties to the required standard and that all guests are attended to with the utmost courtesy.



What will I be doing?


  • Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team
  • Ensure the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
  • Assist the Reception Management team in the implementation of new procedure and co-ordination of training
  • Keep in close contact with Housekeeping and Concierge throughout the shift to follow through all special requests made
  • To be fully aware of all Reception/Cashier’s procedures and manual procedures
  • Make all staff on duty aware of the daily availability and overbooked situations if applicable
  • Act in accordance with the hotel’s fire procedure in the event of a fire



What benefits do we offer?


  • Recognition schemes, pension, “refer a friend” bonuses.
  • 28 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programmes and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage


What will it be like to work for Meliá? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.