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Receptionist- Melia London Kensington Hotel 


Location: SW7 4PE


“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 



Job summary: We are looking for a Receptionist to join our team of passionate individuals in Meliá London Kensington, a Meliá Collection Hotel. As a receptionist you will you will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the levels of service to the highest standards.


What will I be doing?


  • To check & compile reports (arrivals, guests in house, departures, VIPS, daily rates, occupancy) and statistical data.
  • To be polite and courteous at all times.
  • To answer all telephones promptly and efficiently.
  • To be aware of all hotel facilities and services offered.
  • To deal with guest grievances or complaints and if necessary gain the assistance of a more senior staff member.
  • To monitor all aspects of VIPs’ accommodations including room assignment, amenities assignment, inspection, meeting and greeting
  • You will have a positive attitude when working under pressure.


What benefits do we offer?


  • Recognition schemes, pension, “refer a friend” bonuses.
  • 28 days’ holiday including 8 public holidays.
  • Meals on duty, uniform, season ticket loans.
  • Healthcare, Perkbox discounts.
  • Development including cross-training, development programs and language classes.
  • Social events and paid volunteering.
  • Discounts for you, friends and family to stay at Meliá worldwide.
  • Competitive wage


What will it be like to work for Meliá? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.