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Reservations Agent


Melia White House Hotel


Location: London, NW1


Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they do… Then you belong at Meliá

About the role:

We are looking for an enthusiastic reservations agent to join a very busy reservations department of a Melia's flagship hotel in London.

If you have a passion for hospitality, are good with multitasking while having the highest attention to details and enjoy speaking to people over the phone, then we need you.

Main duties during your day would be:


  • To ensure that all telephone and email enquiries are dealt with in a friendly and professional manner.
  • To ensure that the Daily Task duties are completed on the daily basis.
  • To demonstrate Melia values at all times when dealing with guests, booker and colleagues.
  • To demonstrate the highest attention to details when performing reservations tasks and to recognize Sales leads and potential business.



Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary


What will it be like to work for Meliá?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.