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Switchboard Operator- Meliá White House Hotel 

Location: NW1 3UP

 

“Whatever story you choose, you are the star” 

 

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 

 

 

Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus.

Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.

Job summary: We are looking for a Switchboard Operator to join our team of passionate individuals in Meliá White House Hotel. As Switchboard Operator you will provide an efficient, timely and polite service to guests, clients, executives and other users when taking and processing external and internal calls. You will offer clear, complete and accurate information about the hotel's services and facilities, showing a genuine attitude of service and interest, and following the policies and procedures established in situations of emergency, accident or incident.

 

What will I be doing?

  • Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and  phraseology established for each department.

  • Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.

  • Operate all departmental equipment efficiently, detect possible faults and report them immediately to the role's supervisor.

  • Attend to requests from guests in accordance with the established time standards and procedures. Inform the role's immediate superior of any irregularity and deviation from said procedure.

  • To respect any confidential information received regarding guests, staff and management.

 

What benefits do we offer?

  • Recognition schemes, pension, “refer a friend” bonuses.

  • 28 days’ holiday including 8 public holidays.

  • Meals on duty, uniform, season ticket loans.

  • Healthcare, Perkbox discounts.

  • Development including cross-training, development programmes and language classes.

  • Social events and paid volunteering.

  • Discounts for you, friends and family to stay at Meliá worldwide.

  • Competitive wage

 

What will it be like to work for Meliá? 

 

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 

 

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.