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You will be responsible for planning, coordinating and supervising the operation of the main office in accordance with the philosophy, policies and standards of MHI, always offering a personalized service to the guest and making them enjoy the "Aura ME" experience.


Main Responsibilities


  • Guarantee the check in and check out according to the service culture of MHI to ensure the recognition (Quality Program) of guests.
  • Promote the learning of the personnel and maximize their techniques and skills.
  • Work planning for the staff
  • Provide supplies and work material on time to preserve quality on the service.
  • Adhere to MHI service and operation standards to maintain corporate image and a competitive advantage.
  • Continuous improvement for a pleasant working climate according to the service culture of MHI to increase the performance of the team.
  • Execute leadership and organization to fulfill the MHI mission.
  • Enforce the Melia Rewards program objective to achieve the satisfaction of the members.
  • Maintain the quality of the program to improve the satisfaction of the members.
  • Maintain the objectives of the quality program to improve our guest satisfaction according to the MHI guidelines.
  • Continuous monitoring of the incomes related to the area and look for alternative income sources for the hotel.
  • Provide training and development of the personnel encouraging their professional development at the company.
  • Skills to solve problems and handle guest complaints
  • Know and comply with the culture of service, mission and values of MHI.
  • Know, disseminate and participate in safety and hygiene programs.




English and Spanish (100% spoken and written) other languages are a plus.

Knowledge: Management of PMS Opera and / or Sihot, Management of Personnel and Budgets, Management of critical situations, Front standards and protocols, Reservation Channels.

Mexico work permits (Current)



Global/strategic vision, quality, and professionalism, proactivity for excellence, communication and influence, analytical thinking, service orientation, teamwork, commitment and development of talent.


Melia Hotels International guarantees equal treatment and opportunities between men and women in their selection processes