Assistant Reception Manager

“The world is yours with Meliá” #LI-IV1

 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family😉🌟

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package: £32,000// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Assistant Reception Manager

Mission:  To assist the Front of House Manager in managing the daily operation of the Reception’s areas, controlling the allocation of guest rooms, with emphasis on regular guests, VIP’s, good care guests and corporate clients, ensuring the guest history system is closely monitored, constantly updated and used at all times.

Responsibilities will include, but are not limited to:

• Assist the Reception Manager with the daily management of our Reception team, providing training, revising procedures and ensuring service is delivered with excellence to our guests.
• Assist the Front of House Manager in the induction of new staff within the department.
• Encourage the selling of the hotel and facilities, being aware of all in-house promotions.  Set an example for the team by upselling and promoting upselling within the department.
• To supervise the allocation of bedrooms for tour groups, VIP’s and regular guests noting any special requests are actioned accordingly.
• To act as a liaison between Reception, Housekeeping, Reservations, Guest Services, Melia Connects and Credit Control, thereby communicating all information accurately and seeing that it is acted upon accordingly.
• To attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
• To ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping
• To spot-check a reasonable amount of registration cards every day to ensure all registration procedures are adhered to at all times. To ensure that all registration cards are checked by the supervisor on the shift.
• To maintain high level of personal grooming and to ensure that the team is presentable and well groomed.
• Ensure all complaints are dealt with promptly and efficiently, obtaining assistance when required, and any necessary follow-up action is taken.

What are we looking for?

• OPERA knowledge
• Fluency in English and additional Spanish would be beneficial
• Prior experience is a similar role

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP  

• Competitive Salary
• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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