Groups & Events Planning Coordinator

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family😉🌟

** Salary package: £27,000// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** 

Groups & Events Planning Coordinator

Mission: To ensure groups and events are booked and converted in line with the hotel’s strategy. To ensure the planning, organisation and efficient operation of the Groups & Events Department. To organise all aspects of the groups and events processes once receiving the contract and to include pre-event logistics, on-site event management and post event follow up and billing. To maximise customer satisfaction in order to ensure return of business. To ensure all leisure enquiries and tour series are handled efficiently.

Responsibilities will include, but are not limited to:

• To arrange show-rounds of the Hotel and all the facilities for new and existing clientele.
• To be committed to fulfilling all the clients' requirements while securing the most profitable terms for the Hotel. Apply upselling techniques to generate incremental revenue.
• To chase prospect and tentative leisure group bookings for confirmation and conversion.
•  To chase definite group bookings for a rooming list and create special F&B packages to generate increased revenue.
• To be present on the floor throughout the event (whenever that might be, depending on the nature of the event) to ensure that all requirements are fulfilled and delivered and any sales opportunities for this event or the future are exploited.
• To effectively liaise with the Credit Controller regarding all credit applications. Ensure all payments/deposits are made before the Event date.
• To ensure that all accommodation requirements relating to conference business are correctly administrated.
• Prepare all relevant paperwork for the weekly BEO meeting on Thursdays and ensure that all information is communicated to the other departments.
• To ledger off all accounts within 72 hrs after the event.
• Ensure the office is permanently manned and all telephone enquiries are answered immediately.
• To handle minor guest and customer complaints with precision, speed, professionalism and according to the Hotel's procedure.
• Deal with all internal bookings to the standard, as and when requested.
• Prepare and ensure the distribution of the daily function sheets (with diverse account and billing instructions).
• To prepare the Leisure Group forecast for the Revenue Manager.
• Sort out and deal with all incoming mail daily and ensure all information is communicated to the relevant persons as soon as possible.
• All leisure enquiries are to be answered within 4 hours, wherever possible, or eight working hours at the maximum and entered into the system.

 What are we looking for?

• Previous Experience in a similar role
• Be fluent in English
• Additional Spanish would be beneficial
• Opera knowledge

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP  

·      Competitive Salary

·      Holidays: 28 days’ holiday including 8 public holidays

·      Contributory pension scheme

·      Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·      Discounted dental and health cover with HSF

·      Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·      Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·      Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·      High street discounts: with Perks at Work

 At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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