MWH - Reception Administrator

“The world is yours with Meliá” 

 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

 ** Salary package: £26,780// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Reception Administrator

 Mission: To assist the Reception Manager in managing the daily operation of Reception, controlling the arrivals list, with specific emphasis on account instructions and keeping an up-to-date correspondence system ensuring all arrivals are closely monitored and constantly updated at all times.

 Responsibilities will include, but are not limited to:

·      Ensure all staff is trained on ledgers and the daily supervision on ledgers, along with the correct follow up of the ledgers and any other administrative procedure.

·      Support and promote positive communication links between Reception, Sales, Reservations and Accounts, enabling them to provide the highest level of service at all times.

·      Ensure that credit is managed effectively, by maintaining diverse accounts under control.

·      Check the next day’s arrivals list, ensuring all details are correct, including payment details, correspondence backing up and guaranteeing the bookings, credit arrangements and profiles up to date. This includes groups and aircrews.

·      Daily supervise ledgers after Reception closes the credit accounts, ensuring all ledgers are correct and/or passing them to a nominated employee for correction within the shift. To control all ledgers of the day ensuring they are clear without exception, noting any discrepancies and communicating them to the Reception Manager.

·      To act as a liaison between Reception, Sales, Reservations and Accounts, thereby communicating accurately information and seeing that it is acted upon accordingly.

·      To ensure all hotel credit procedures are strictly adhered to and all records are accurate.

What we are looking for?

·       OPERA knowledge

·       Fluency in English and additional Spanish would be beneficial

·      Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP  

·      Competitive Salary

·       Holidays: 28 days’ holiday including 8 public holidays

·      Contributory pension scheme

·       Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·      Discounted dental and health cover with HSF

·       Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·       Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·       Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·       High street discounts: with Perks at Work

 At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR