Revenue Manager Italy & Mediterranean- based in Milan

Revenue Manager Italy & Mediterranean based in Milan 

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Revenue Manager Italy & Mediterranean, reporting to Revenue Management Partner,  is responsible to maximize the RevPar of hotels under their responsibility, managing their pricing strategy on a day-to-day basis. Under the supervision of the area leader, develop and implement the different actions that guarantee an optimum performance.

What will I be doing? 

PRICING STRATEGY

➢ Daily management of Duetto RMS, creating the pricing rules required to implement the hotel strategy and auditing the accuracy of

the data displayed in the tool.

➢ Ensure appropriate inventory management in hotels and that the inventory available for sale reflects the real situation in the hotel,

using an overbooking strategy whenever appropriate.

➢ Ensure that all hotels appear correctly in the different distribution channels, showing price parity and the desired positioning (or an

absence of parity), reporting any possible flaws in content or opportunities for content improvements to the Sales team.

➢ Lead the channel management function, ensuring that the pricing strategy for each market segment is put into practice correctly on

each platform.

➢ Set up and monitor daily overbooking decisions.

➢ Coordinate loading for participation in promotions and campaigns. Audit that said participation is displayed as agreed in all distribution

channels.

➢ Monitor events in the destination that may influence demand, creating an "Events Calendar” together with the Sales team.

➢ Verify that the daily rate is correctly positioned compared to competitors and monitor the daily pick-up compared to hotel objectives.

➢ Review and analyse the pricing strategy of the hotels in the compset and other relevant pricing factors according to the diff erent

conditions (meal plan, number of people, type of rate, etc.)

➢ Lead the pricing strategy for the assigned hotels in the assigned cluster under the supervision of the Cluster RM.

➢ Interact with the M&E department to ensure that the pricing instructions and strategy decided by the Area Revenue Manager are

included in price quotes.

➢ Manage the opening and closing of levels in the MHI Pyramid following the instructions of the Cluster RM.

FORECASTING AND BUDGET

➢ Once agreed with the Cluster RM, enter the weekly forecast within the time limits defined and on the internal platforms defined by

MHI (DUETTO, IBR, etc.).

➢ Assist the Cluster RM as required to create "What if" scenarios and group displacement analyses.

➢ Introduce the annual budget in the system, guaranteeing the accuracy of the data and within the established time limits.

➢ Open, manage and monitor requests in the Jira tool and all tickets related to RM

MARKET PENETRATION

➢ Support the Cluster RM by monitoring hotel market penetration on a daily basis together with other relevant ratios.

➢ Closely monitor the pricing behaviour of hotels in the compset using the available rate shopping tools to identify practical

opportunities.

COMMUNICATION AND VERIFICATION OF MHI STANDARDS

➢ Maintain the Revenue Management reporting system, distributing all the required reports to all departments and Hotels within the

established time limits.

➢ Monitor that the operations departments that introduce and manage data in the PMS do so according to MHI standards (Sales, Front

Office, Reservations, etc.).

TEAM MANAGEMENT

➢ Extend the Revenue Management culture in the team and among the management and staff of hotels in their portfolio.

REPORTING AND DATA ACCURACY

➢ Responsible for the work related to the creation and updating of regular and ad hoc reports for possible meetings and analyses.

➢ Ensure the accuracy of data entered in the PMS and internal tools (DUETTO, Melodía, etc.) as well as in MHI reports.

➢ Generate alerts to warn of possible data integrity problems and report them immediately.

DIRECT CHANNEL MANAGEMENT AND PROFITABILITY

➢ Prioritise sales through direct channels over third-party channels, especially in periods of high demand.

➢ Use the available tools to reduce the use of OTAs and other commissioned channels (LX, MR discount, MR programmes, etc.).

AD HOC PROJECTS

➢ Provide analytical support to the Cluster RM when necessary.

RESERVATIONS

➢ Guarantee 100% use of the IBlue tool and the consoles defined by MHI.

OTHERS

➢ Embrace new technology and protocols defined by MHI (DUETTO, Melodia, etc.).

➢ Be an ambassador for the company's reporting model, supporting the standardisation and updating of BI and reporting tools.

➢ Depending on the area, hotels in the portfolio may be assigned to an Executive RM. In this case, the RM Executive will assume some

of the duties of the Cluster RM following the instructions and supervision of the Cluster RM.

CORE PROCESS MATRIX

➢ Align consensus, validation and day-to-day relations with Operations based on the defined and approved Process Matrix.

What are we looking for? 

• Minimum 2/3 years of experience in the role 
• High Level of English and a second language is a plus 

• University Degree in Tourism, Finance oe Economics
• Experience in forecasting, pricing, benchmarking
• Excellent organizational, communication and time management skills

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

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