Hotel Manager Münster Kongresscenter

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

DESCRIPTION HOTEL:

Münster Kongresscenter Hotel. Very near the congress hall in Münster, a city with a very long history.
The Messe and Congress Centrum Halle Münsterland and the new Hafen area arejust a few steps away from the Hotel Münster Kongresscenter Affiliated by Meliá, a hotel that reflects the essence of this historic city. Discover a bright and modern city hotel which has been recently refurbished. Its rooms and the spacious hall receive abundant natural light to add to the comfort provided by their design. And guests can also just relax in facilities which include a Finnish sauna during their stay in a destination that you will never

REQUIREMENTS: 

• A minimum of two (2) years of experience in a Hotel Manager or similar position. Preferably within a city-style property.
• Previous leadership within a lifestyle hotel preferred.
• German market knowledge is required. 
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)   
• F&B and/or Rooms division Background is mandatory.
• International experience is preferred.
• Functional knowledge of all department operations. 
• Demonstrate ability of Human Resources Management & Talent Development.
• Knowledge of IT tools used in hotel management. 
• Proficient in Microsoft Office. 
• High geographical flexibility preferred.
• High level of German and English language.
• Able to reside in München (Germany)

SALARY RANGE:

Around 65.000 gross anual salary (depends the profile) + company car + 20% of bonus

MISSION:

Responsible for the planning, coordination, supervision and analysis of results in all the hotel operational departments, guaranteeing their profitability, maximizing in-house revenue and ensuring Brand NPS compliance and customer satisfaction..

Directly manages the hotel Operating Committee, hotel employees and customers, ensuring compliance with Meliá Hotels International policies and procedures and the goals and objectives defined by Hotel Services

OPERATIONS:

STRATEGY

Has an overall vision of operations and the customer experience in their hotel.
Provides input from operations management and is informed about the Action Plan to ensure its implementation in the hotel.
Responsible for the implementation of action plans in their business units to optimise operations and customer satisfaction.
Participates in the Meetings of the Executive Committee of its Operations Center, gathering the vision, objectives and action plans to be implemented and executed in the daily operation of the hotel.
Participate in those meetings related to the positioning of the establishment (rebrandings, renovations, superior rooms, new outlets, etc.), in order to provide your inputs.
Leads meetings with the hotel operations team to ensure operational excellence in the hotel.
Leads the hotel's Annual Action Plan.
Communicates any opportunities for growth in the hotel portfolio to a higher level.
Enabled to represent the hotel before official bodies.
Integrates the sustainability strategy set by the company into the performance and operations of the hotel unit, ensuring the implementation of the defined initiatives, attributes or projects, communicating the detected ESG opportunities and ensuring the measurement of non-financial reporting indicators.

OTHER DEPARTMENTS:

Informed about any technical incidents, including those related to the continuity of supplies in the hotel’s key facilities (air-conditioning, hot and cold water, electricity supply, etc.) and actively coordinates resources for their resolution.
Is aware of the hotel Preventative Maintenance Plan and the incidents detected in technical audits and the actions to resolve them.
Ensures monitoring and compliance with hygiene-sanitary audits in kitchens and other facilities and supervises compliance with the action plan to resolve any incidents.
With regard to procurement, contributes their know-how and reports on the service levels offered by suppliers in the business unit to the Director of the Operations Centre.
Supervises the accommodation area (cleaning of rooms, public areas, laundry, reception and concierge) as well as the food and beverage area in order to comply with their standards, policies and procedures.

ECONOMIC FINANCIAL

Participates in the preparation of budgets for operational departments. Implements corrective actions in operations based on deviations.
Provides feedback to the OC Business Partner on operational departments to include in forecasts and receives instructions to ensure alignment with the goals defined.
Participates in operational audits and ensures mandatory compliance with the Stay Safe programme and the standards of Operational Audits. Receives the results of audits in the hotel to define an action plan and resolve incidents.
Daily signature of hotel cash controls. For hotels served by MHS, a digital signature through the Yvnosis platform. For hotels not served by MHS, sign in the hotel (with no digital signature through Yvnosis, this can be a signature on paper, email or other system implemented locally).
Detects investment opportunities or needs to pass on to the Director of Operations, and also detects investment needs to mitigate risks related to energy and/or environmental issues to pass on to the Director of Operations/Chief Engineering Officer OC.

SALES & REVENUE

Attend the Business Reviews that are carried out at the level of its Operations center in order to be informed and aligned regarding the commercial strategy, segmentation and planned pricing, as well as contribute its vision and operational experience.
Defines and implements sales and upselling actions together with the Director of Operations to increase revenue and the financial result of the hotel.  Ensures their implementation in daily operations.
Supervises and validates the action plan to generate business from social events and meetings with or without overnight stays defined by the Groups & Events Manager.
Supports the sales team in site inspections for which their attendance is required and ensures their success
Ensures customer satisfaction during group stays or events.

PRODUCT & BRAND MANAGEMENT

Dynamizes the implementation of brand programs more dynamic, carrying out operational and economic monitoring in its business unit.
Participates in the pilots assigned by Product & Brand management coordinating them and carrying out the pertinent analyzes for their assessment.
Ensures the implementation of SOPs in the business unit, aligning them with Brand standards and Operational needs.
Dynamizes and supervises the implementation of product, service and attribute standards. Operates and executes the operational guidelines set by Hotel Services and Operations.
Ensures the operation of all areas with a 360º vision including the Guest Experience vision in sensory architecture, music, Setups, etc.
He/She is the maximum host within the hotel leading the Client strategy and definition of service for VIP clients.
Customer service in the hotel, follow-up of complaints, incidents, customer satisfaction. Supports GEX CO in the action plan to improve results.
Ensures compliance with customer satisfaction objectives, as well as the image and standards of its hotel.
Identifies key partners for the contribution of value both at the product and experiential level in its business unit.
Manages at an operational level the relationship with outsourced partners, as well as their relationship with the hotel departments involved.
Participates in the annual budget of the items corresponding to the Product & Brand development area.
 Stimulates and requests investment proposals corresponding to product improvement.

LIFESTYLE BRANDS:

Supports OC Gex in the elaboration of the Hotel's Event Plan, ensuring the economic viability of the Program, and in turn, supervising their execution.
Supports the Marketing and communication plan of the Hotel.

FOOD & BEVERAGE

Oversee the implementation of the product, service and F&B attribute standards as defined by Hotel Services.
Responsible for the planning, coordination, supervision and performance analysis of all the Hotel's operations departments (including F&B) ensuring the satisfaction of both internal and external customers.
Responsible for ensuring the profitability of the operational departments and maximising in-house revenue, leading the upselling action plan and the delivery of the set targets.
Supervise the execution of F&B related activities and events in the hotel.

HUMAN RESOURCES

Manages the CORE HR processes for their team (salary review, variable remuneration, workplace environment measurement, performance review, training needs, etc.).
Supports the implementation of organisational changes in the hotel. Analyses the general operational workforce every day and authorises any needs for general staff based on hotel occupancy.
Informed about contract changes in the hotel and about all new personnel.
Receives potential candidates for HoDs and validates the final candidate. Supports HoDs in the validation of the candidates for Assistant HoDs in the hotel and is informed about candidates for general staff positions.
Responsible for onboarding in the hotel with the support of HR and the HoD, ensures compliance with the entire onboarding process for HoDs and general staff.
Responsible for the implementation of Melia, Let’s Talk, attendance and follow-up. Detects and collects suggestions from the team about opportunities for improvements in operational processes that they then propose to the Operations Director
Follows the procedures defined by Labour Relations in carrying out dismissals in person of any hotel team member, accompanied by HR* (when requested).
Participates in relationship with workers’ representatives Supports the Director of Operations when necessary, in maintaining fluid relationships and holding regular meetings with workers’ representatives to discuss issues within their competencies, especially those that affect the hotel workplace environment and/or unions. Attends the regular meetings of Labour Relations, Committees and Unions.
Leads and ensures compliance with policies, plans, programmes and procedures in the Occupational Risk Prevention Management system and the adoption of preventative and corrective measures in the hotel. Coordinates and cooperates with the Health and Safety Committee, or similar, and with workers' representatives.
Acts as the hotel Head of Emergencies in all matters related to occupational safety and responsibility for customers.
Participates in the service culture and brand induction sessions of the hotel team, being the host of them.
Identifies training needs at the service level for the hotel team.

LOYALTY

Understanding and being knowledgeable about the company's loyalty programme strategy and the benefits it provides to the hotel.
Ensuring that loyalty trainings are conducted, that their teams have completed them and are up to date with the latest programme developments.
Ensuring optimal implementation of the programme's processes, operations and identity manuals.
Being fully knowledgeable of the MeliáRewards programme and its benefits by tier, primarily those delivered within the hotel.
Ensuring customer experience and satisfaction with the loyalty programme, guaranteeing the delivery of the benefits.
Being knowledgeable of the loyalty objectives, sharing them with the teams and following up with the Front Desk Manager and Coach to ensure compliance: capture, redemption and satisfaction, creating and defining improvement plans.
Being knowledgeable of the existence of the loyalty programme tools, their basic functioning and communication with the loyalty team.

SUSTAINABILITY

Ensure the measurement, management and control of (non-financial) sustainability indicators.
Ensure the implementation of sustainability projects or initiatives in the hotel.
Identify sustainability-related opportunities and present them to the Director of Operations to ensure alignment with the sustainability criteria.
Ensure the accuracy and quality of the (non-financial) sustainability data manually entered in the group's systems.
 

HEALTH & SAFETY/ HEALTHY WORKPLACE:

Be knowledgeable of the hotel’s evacuation plan.
Embrace the responsibilities assigned in the Centre's Self-Protection Manual or local equivalent in other countries.
Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
Be knowledgeable of the individual protection equipment in their department and to ensure its correct implementation and use by means of the corresponding training actions.
Verify correct compliance with safety regulations.
Participate in ongoing risk assessment.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
 

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR