Front Office Manager - Melia Zanzibar

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Meliá Zanzibar is a luxury all-inclusive resort located on the northeast coast of the island, offering a unique blend of Swahili charm and Spanish hospitality. Nestled along a pristine white-sand beach and surrounded by lush tropical gardens, the resort is a sanctuary for travelers seeking relaxation, adventure, and exceptional service. As part of the prestigious Meliá Hotels International group, we are committed to delivering unforgettable guest experiences while fostering a culture of excellence, innovation, and sustainability.

Job Mission
As the Front Office Manager, you will lead the heart of the guest experience at Meliá Zanzibar. Your mission is to ensure the seamless operation of the Front Office department, delivering exceptional service that reflects our brand values. You will play a key role in driving guest satisfaction, optimizing operational efficiency, and inspiring a high-performing team to exceed expectations.

What You Will Do

• Lead and Supervise Front Office Operations
• Oversee daily front desk activities, ensuring smooth check-in/check-out processes and adherence to Meliá standards.
  Assign tasks and manage shift responsibilities to maintain operational excellence.
  Enhance Guest Experience
• Resolve guest concerns promptly and professionally, ensuring satisfaction and loyalty.
  Supervise room-related systems and procedures to deliver a flawless stay.
  Optimize Financial and Billing Processes
• Ensure accurate billing, manage cash handling, and oversee payment systems including virtual cards and prepayments.
  Monitor and reconcile daily financial transactions and resolve discrepancies.
  Team Leadership and Development
• Conduct performance reviews, identify high-potential talent, and support training initiatives.
  Promote a positive work environment and ensure team participation in wellness and development programs.
  Drive Operational Excellence
• Utilize digital tools like Opera Cloud, MeliáSwitch, and hmobile to streamline operations.
  Coordinate with other departments to ensure cohesive service delivery.
  Support Strategic HR Functions
• Collaborate with HR on recruitment, scheduling, payroll, and compliance.
  Foster a culture of engagement, ethics, and continuous improvement.

What We Are Looking For

• Education & Training: Degree in Tourism, Hospitality, or related field.
• Languages: Fluent in English; an extra language is a plus.
• Experience:
  External: Minimum 2 years in a similar role within the hotel industry.
  Internal: At least 1 year in a Front Office or guest-facing role.

Skills & Competencies:

• Strong leadership and team management abilities.
• Proficiency in hotel management systems (e.g., Opera Cloud).
• Excellent communication and problem-solving skills.
• Financial acumen and attention to detail.
• Service-oriented mindset with a proactive and innovative approach.
• Organizational and planning excellence.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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